Customer Service Team Lead
Resume:
KEYONNA
HAMILTON
*******.***@*****.***
St. George's
Dedicated and analytical psychology graduate with a strong foundation in human behavior, research methodologies, and statistical analysis. Seeking to maintain full-time position that offers professional challenges utilizing my ability to apply psychological principles to real-world situations through hands-on experience psychological interpersonal skills, excellent time management and problem-solving skills. Focused on maximizing business success, while putting my skills to use for the betterment of others and myself.
PROFESSIONAL SUMMARY
Counseling And Consulting With Cerene - Intern
Remote • 06/2024 - Current
Signature Smokes - Cashier Team Lead
St. John's, Antigua • 12/2022 - 06/2024
Vision On Mission - Intern
Trinidad • 02/2024 - 04/2024
Ladies Residence Hall - Desk Attendant
University Of The Southern Caribbean, Trinidad • 09/2023 - 04/2024
WORK HISTORY
Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
•
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
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Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
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• Do consultations with clients.
Quickly and accurately counted drawers at start and end of each shift.
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Built positive relationships with customers to increase repeat business.
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• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Trained new staff.
Met periodically with supervisor for discussions and review of learnings. Shared observations and suggestions.
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Gained appropriate hands on experiential learning on the transition from prison to community reentry model (TPC).
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Worked along with case workers in the delivery of the services and junctions to the clients.
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Studied and reviewed case files to engage in inquiry, reflective analysis and synthesis.
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Visited reintegration facility to observe and participate in group dynamic sessions.
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Sat in on counseling sessions with the psychologist, gained insight and interacted with clients.
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SKILLS
• Problem-solving skills
• Guest Services
• Time Management
• Listening Skills
• Communication Skills
• Product Knowledge
• Team Player
University of The Southern
Caribbean
Maracas Valley, St. Joseph •
06/2024
Bachelor of Science: General
Psychology
Christ The King High School
Old Parham Road, St. John's, Antigua
• 11/2020
High School Diploma
EDUCATION
Dean's List, First and Second
Semester 2020-2021
•
Dean's List, First and Second
Semester 2022-2023
•
Journalist, Associated Student
Body Yearbook Committee
2023-2024
•
Floor Member, Class of 2024
Senior Executive Committee,
2024
•
Desk Attendant, Ladies
Residence Hall, 2023-2024
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• Events Planner, iPrevail, 2024
• 3.52 GPA
Degree Awarded with Cum Laude
Honors
•
• Peer Supporter 2017 to 2018
• Vice Captain, Green house
2018-2020
Recipient of School Award, 2nd
Position 2017-2018
•
Recognition of helpfulness
2019-2019
•
• Recognition for initiative
Member of Student Council, 2014
to 2020
•
• Prefect 2018-2020
Antigua Computer Technology (ACT) - Sales Representative Old Parham Road, Antigua • 12/2020 - 12/2020
Report any observable defects, damage or irregularities in the facility.
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• Enter pertinent information in the daily log book Handle residence hall keys to open and close doors when necessary.
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Answered the telephone and take complete messages in a professional and legible
manner.
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• Assist in check-in and check-out of students and guests.
• Maintain records of entry of visitors.
Accompany sick students to campus health services/hospital in the absence of an RA.
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• Assist in the dissemination of information to residents. Assist in maintaining a clean, comfortable, quiet and peaceful living environment.
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Prioritized helping customers over completing other routine tasks in store.
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Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
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Listened to customer needs and desires to identify and recommend optimal products.
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Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
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• Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
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Supervisor, Mr Husbands
Clinical Director
REFERENCES
• Halima John Baptiste - Principal Of Christ the King High School
• Karen Messiah - ACT Manager
• Edmund Lake - Owner of Signature Smokes
• Anne Marie Charles MSc- Dean of Women, Ladies Residence Hall
• Vision On Mission
• Counseling and Consulting with Cerene
Contact this candidate