Customer Service Patient Care

Professional Summary

Skills

Work History

MARLENA MURPHY

Lake Alfred, FL 33850 540-***-**** ********@*****.*** Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Knowledgeable and dedicated customer service professional with extensive experience in customer relations industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Patient Care Planning

Care Plan Development

Long-Term Care

Compassionate and Caring

Personal Care Needs

Customer Service

Customer Relations

Administrative and Office Support

Nov 2021 - Oct 2024

Annandale, VA

Certified Nurse Aide

Home Instead Senior Care Home

Maximized clients satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Completed activities of daily living for clients unable to self-care, and assisted those with limited mobility in completing tasks.

Educated clients and family members on best home care practices for healing and recovery. Documented clients information and care activities in electronic health record. Facilitated personal hygiene management, feeding and ambulation. Helped clients complete range of motion exercises to prevent loss of function during care. Assist in transporting clients to doctor appointments, errands and all activities. Assist clients in personal organizing of home and light housekeeping. Mar 2011 - Oct 2024

Warrenton, VA

Personal Care Assistant

Katherine Neville/Karl Pribram

Oversee employees and provide personal care for client. Education

Maintain workings for household.

Transport client to all activities and doctors appointments daily. Oct 2019 - Jan 2024

Alexandria, VA

Personal Assistant/Certified Nurse Aide

Clyde Royce

Assisted client in activities of daily living

Provided transportation to doctors appointments and all errands Home organizing and assisted in paying bills

Apr 1994 - Sep 2011

Manassas, VA

Financial Coordinator

The L&L Flooring Company

Calculated salesperson commissions based on established parameters and disbursed payments.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel. Managed payroll data entry and processing for 12 employees to comply with predetermineed company guidelines.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Trained new personnel regarding company operations, policies and services. Jun 1986

Falls Church, VA

High School Diploma

Falls Church High School

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