Customer Service Call Center

Dexter McRae

**** **** ***** ** #* Washington, DC 20019

Cell 202-***-**** Email: ************@*****.***

Customer Service

Professional, team player, responsible, reliable and dependable Customer Service Representative with over 10 years’ experience with different companies; Highly skilled in performing office support duties such as providing information, sorting incoming and outgoing mail, membership service and dealing with the public. Handling and receiving payments and addressing customer complaints. Provide quotes, RFP and Purchase Orders. Experienced in ensuring changes are made to resolve customers’ problems and referring unresolved customer grievances to designated departments.

Key Skills

Call Center

Data Entry

Excellent Customer Service

Sales/Telemarketing

Teambuilding & Supervision

Staff Development & Training

Retail

Records Management

Office Management

HR/Workman Compensation

Accounts Payable/Receivables

Vendor/Inventory Management

Dedicated Aide

Credible

Detail Orientated

Meeting and Event Planner

Supervisor

Cash Handling/Bank deposits

Complex problem solver

Professional Experience

One care DC (Healthcare)

Resource Manager

Registration of patients entering in the Healthcare Facility (credible)

Work closely with clients to find new jobs, file for child support, new ID, etc. with outside resources

Organize Thanksgiving giveaway basket, winter coat drive and Community day at One Care DC.

Recruit new client

Make sure that project get delivered successfully: (food, clothes and hygiene products) on time and within budget to the CSW for delivery

Midtown Group (DHS)

Providing meals three times a day to people living with Coronavirus

Using PPE

Verified that the rooms were cleaned by Motir on client’s departure

Customer Relations Specialist/ Call Center Representative

Unified Communication 311/911

Call Center Representative; Input Data into Salesforce software application

Experienced handling high call volumes in call center atmosphere

Communicated with customers through various channels (fax, email or text)

Reviewed documents and strong attention to details and Data Entry

Resolved customer complaints, by creating services request for the residents of Washington, DC

Lead team morning Stand up meeting; also provided morale in meeting

Sorted incoming and outgoing mail as well as interoffice mail

Department of Motor Vehicle

Worked using the ETIMs software to locate license driver’s information when needed

Handled calls concerning parking and camera enforcement tickets

Informed customer how to contest parking ticket and photo enforcement tickets though DMV

Directed customers to Central Collection Unit to set up payment arrangements

Costco Warehouse/Customer Service

Membership Department

Maintained a positive, empathetic and professional attitude toward customers at all times.

Assisted customers with the placement of orders, refunds, or exchanges.

Communicated with customers through various channels.

Ensured customer satisfaction and provide professional customer support

Used telephones to reach out to customers to verify needed information for accounts

Processed Sales with cash, checks and credit card.

Handled and prepared bank deposit

Handled product recalls.

Persuaded customer to reconsider cancellation of membership

Cashier/Product and Grocery Bagger

Greeted customers as well as thanked customers for their services

Scanned products with scanner at the cash register for purchase

Processed sales using cash, checks and credit card payments

Operated cash register: handle, balance and follow all cash handling procedures.

Prepared bank deposits and cash drop throughout the day

Therapeutic Behavior Aide/ TBA with over 500 hours

Updated IEPs throughout the school year to reflect students’ progress and goals

Maintained the confidentiality regarding students file and their family interest

Worked with children with special needs and an IEP in the District of Columbia

Assisted with Primary, Secondary and High School Level students with emotional disorders

Planned, organized, and assigned activities that are specific to student’s abilities

Mentor students in the classroom; or in a small group

Discussed the student progress with parents, teachers, counselors, and administrators in required mandatory meetings

Served as a positive role model for the student and as a One-on-One Dedicated Aide

Employment History

One Care DC 08/2020- Present Resource Manager

Curb Flow 08/2019 – 10/2019 Curb Ambassador

OUC (311/911) 10/2016 – 10/2018 Customer Service (Phone Operator)

Align Staffing 02/2016 – 09/2018 Therapeutic Behavior Aide

Costco Wholesale 04/2013 – 08/2018 Customer Service/ Food preparation

Tamah 09/2013 – 02/2016 Dedicated Aide

Levy Restaurant 04/2012 – 10/2012 Customer Representative/Supervisor

Education

Strayer University College, Washington, DC

Bachelor of Science Degree: Major: Business Administration

Concentration: Human Resources June 2014

Strayer University College, Washington, DC

Associate Degree: Business Administration 2010

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