Front Desk Customer Service

KUSHAL

Toronto, ON M*L *Y* +1-647-***-****) *************@*****.***

PROFESSIONAL SUMMARY

Friendly Front Desk Receptionist well-versed in coordinating paperwork, payments and information to support office operations. Goes beyond basic requirements to help senior staff be more efficient and on-task. Good at welcoming guests, answering questions and anticipating needs.

SKILLS

• Correspondence drafting • Clerical Support • Mail distribution

• Guest Relations • Front Office Management

EXPERIENCE

Starbucks January 2024 - May 2024

Crew Member Dwarka, Delhi

• Documented, researched and resolved customer service issues. Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.

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• Listened to customer requests and specifications and made suggestions to appropriately fulfill needs. Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

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Front Desk Receptionist June 2023 - December 2024

Associate Karnal, Haryana

• Input data into job-related software for storage, retrieval and archiving.

• Remained calm, resourceful, and proactive while resolving complex issues.

• Notified staff of arrivals and upcoming meeting times, maintaining appointment schedules.

• Delivered reliable customer service to guests upon arrival. EDUCATION

High School - Commerce March 2023

SD Model Senior Secondary School, Karnal

Bachelor of Arts (B.A.) May 2024

Centennial College, Toronto

LANGUAGE

Advanced (C1)

english

Proficient (C2)

Hindi