Customer Service Front Desk
Resume:
Kaitlin Parker
Cullman, AL *****
********@*****.***
Passionate and dedicated professional with a strong background in customer service. Known for my genuine love for helping people and ensuring their satisfaction. As a self-starter, I thrive in fast-paced environments, always motivated to exceed expectations. Possessing excellent leadership qualities, I excel in team settings, guiding others towards success while fostering a positive work culture. Ready to leverage my skills and enthusiasm to deliver exceptional results in any customer-facing role. Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Cobblestone Hotel & Suites-Cullman, AL
November 2023 to Present
Typical duties are cleaning and keeping tidy of the entrance and lobby continuing throughout first floor; creating reservations for guests online and over the phone, hotel laundry, clerical roles, and tending to all guests ensuring that all of their needs are met while creating a pleasant and memorable experience. Production Worker
HFI-Arab, AL
August 2022 to July 2023
Operation of hot press on production line, light assembly, stocking production materials, quality inspection, maintaining area cleanliness, staying up to date on and adhering to all safety rules and procedures.
Customer Service Associate
Books-A-Million-Trussville, AL
May 2021 to December 2021
Greeting customers and helping them find store items, register operation/cash handling, product returns, answering calls, inputting phone orders into the system, maintaining store cleanliness, keeping product displays fully stocked while ensuring all new shipments are placed out on shelves in a timely manner. Customer Service Associate
Walmart-Oneonta, AL
March 2019 to May 2020
Cash handling/register operation, fulfilling money orders, answering and directing phone calls, providing guests with proper information regarding any questions they may have, accepting returns/exchanges, maintaining workspace cleanliness, returning all non-damaged items behind the counter to the shelves. Assistant Manager
Dust Bunnies Cleaning Service-Birmingham, AL
April 2019 to January 2020
General home cleanings as well as RV/campers with interior detailing upon request, other services offered were commercial and office building full-time janitorial positions. Retail Team Lead
Office Depot-Pensacola, FL
July 2017 to February 2019
Greeting customers and helping them in finding items, operating cash register, answering calls/ handling inquiries, keeping up store appearance and cleanliness, stocking product shelves, light inventory duties, placing orders, providing overall excellent customer service. Education
Real Estate Licensing in Residential Real Estate
The CE Shop - Remote
May 2024 to Present
Certificate Program in Business Management
Coursera - Remote
February 2022 to April 2022
Skills
• Customer Service
• Phone Etiquette
• Cleaning Experience
• Organizational Skills
• Residential Cleaning
• Microsoft Office
• Clerical experience
• Supervising experience
• Sales management
• Microsoft Excel
• Commercial cleaning
• Retail sales
Certifications and Licenses
Driver's License
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