Follow Up Customer Service

Cristina Da Silva

** ******** ******

Kearny, NJ 07032

Home: 201-***-****

Mobile: 973-***-****

Email: *************@***.***

EXPERIENCE

October 2009 Nu World Beauty, Inc. /Cosmax USA, Carteret NJ 07008

To Present Facility Supply Sourcing Manager

*In Charge of sourcing better prices for Carteret and Ohio Facility

*Present monthly reports with cost and savings

Purchasing / Buyer

*In Charge of MRO’S & Office Supplies

*Enter and follow up on raw material purchase orders

(From 2009 to 2010)

*Enter MRO’S and Inventory purchase orders (From 2009 to Present)

*Follow up with vendors on MRO’S and Inventory purchase orders

*Get quotes and negotiate pricing

*Search for new vendors with the most suitable pricing and terms

*Set up new vendors in system

*Send paperwork to vendors with Nu World’s bank information and credit references

*Analyze requisitions and discuss with the planner attainable requests

*Problem solving

*Meet with vendors

*Resolve invoice discrepancies

*React to purchase problems and discrepancies as needed

*Update purchase orders records

*Request payment for pre-payment vendors and mail out check

*Request samples for testing and new projects

April 1997 Survivor Technologies, Inc., Hillside NJ 07205

To October 2007 Production Coordinator

*Performed production release

*Handled production paperwork

*Scheduled and coordinated flow of work within manufacturing

departments to expedite production

*Reviewed production schedule and work orders

*Distributed work orders to departments sorted by number, type and proposed completion date of units to be processed

*Established priorities for specific customer orders and availability of workers, parts, material, machines and equipment

*Provided information to department supervisors on production changes

*Performed order entry

*Trained new employees on how to perform production release

*Manager 1 to 2 employees

*Work side by side with Plant Manager

*Follow up on shipments and if necessary improve the ship date

August 1992 Rubbermaid / Carex Health Care Products, Inc., Newark NJ 07105

To July 1995 *Printed production labels

*Sorted and classified mail by department

*Conducted physical inventory of supplies

*Performed customer service duties

Education

January 1996 Worldwide Education Services, Newark, NJ 07102

To July 1996 Office Clerical Skills Certificate

September 1993 Harrison High School, Harrison NJ 07029

To June 1997 GED/ESL/ College Preparation Program

September 1987 Rafael Bordal Pinheiro Escola Secundaria, Caldas Da Rainha, Portugal

To June 1992 College Preparation Program

SKILLS

*Computer literate (Windows Software, Microsoft Word/Excel/Power Point/Outlook, Internet, Systech Systems, Tools Systems, Platinum Systems, Proviso Systems,SAP,Groupware)

*Fluent in English, Portuguese and Spanish

*Excellent communication and interpersonal skills

*Skilled in customer service/problem solving/decision making

*Detail oriented/organized/sense of urgency

*Good mathematical and analytical skills

REFERENCES

Available upon request

Contact this candidate