Customer Service Success
Resume:
Mar **** - Present
Sep **** – Mar 2006
Makayla Tatum
**** ******** ***** ** **********, AL 36116 United States
334-***-**** • ************@*****.***
Customer Service Professional
Experienced professional seeking an executive position. Possessing strong skills in conflict resolution, meticulous attention to detail, exceptional customer service, sales proficiency, and in-depth operational expertise to drive efficient and profitable store operations. Committed to acquiring comprehensive product knowledge to promote customer success.
Work Experience
Senior Manager
Auto Industries, New York, NY.
Managed a team of 35 people from various backgrounds. Created the new distribution system of online books, maximizing profitability.
Over exceeded the targets by 20% and reduced the time to market time by 2. Created and coordinated the communication and promotion policy of the brand.
Creating monthly and yearly target for the Dealer Network and the Fleet Department.
Built and implemented the production request process for the whole dealer network.
Planning Manager
Auto Industries, New York, NY
Recruited 5 executive planners to create the new Planning business unit. Reduced stock with 20% by implementing a quicker ordering system. Improved the market share each year and kept the brand at the second position in NYC without new products.
Recruited four persons until 2012 and successfully managed the team towards success.
Purchasing Manager
Auto Industries, New York, NY
Secured suppliers full functioning 5 years in a row. Managed the database Organized monthly meetings with the board to review shortages issues.
Introduced the complete renewed purchasing
Jun 1999 – Aug 1999
Jun 2011 - jun 2014
Sep 1998
Junior Product Manager
Running Spirit, New York, NY.
Created the yearly running club review to inform stakeholders. Organized the New York Marathon Fair to raise money References
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Education
Master in European Business
ESCP-EAP
Specialized in Marketing and Communication.
Achieved 2 honorary awards for final thesis.
Marketing Advisor to the school board.
B.A. Business
Columbia University at New York
Graduated with a 3.6 GPA.
Specialized in Commercial Management.
Other Activities
Member of the New York soccer club. I enjoy sport, traveling, listening to music and sharing a great meal with friends.
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