Customer Service Team Members
Resume:
Alecia Watson
Bastrop, LA 71220
Phone: 318-***-****
E-Mail: ******.********@*****.***
Summary
Analyst with extensive experience in sales. Proficiencies include excellent Customer Service and Setting goals .
Skills
Client-focused
File/records maintenance
Excel in areas of expertise
Training and development
Operations management
Contract auditing
Financial records and processing
Results-oriented
Experience
May 2005 to August 2009
Walmart Supercenter Bastrop, LA
Customer Service Associate
Cross-trained and provided back-up for other customer service representatives when needed.
Performed in-depth research to answer more complex questions.
Expressed appreciation and invited customers to return to the store.
Offered direction and gave constructive feedback to motivate team members.
Resolved product issues and shared benefits of new technology.
Communicated store policy violations to the leadership team in a timely manner.
Organized the store by returning all merchandise to its proper place.
June 2005 to July 2011
Sally's Beauty Supply Bastrop, LA
Shift Leader
Built and maintained effective relationships with peers and upper management.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Kept the showroom clean and maintained neat, orderly product displays.
Resolved product issues and shared benefits of new technology.
Communicated all merchandise needs or issues to appropriate supervisors.
Offered direction and gave constructive feedback to motivate team members.
Computed accurate sales prices for purchase transactions.
Achieved high sales percentage with consultative, value-focused customer service approach.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Held each team member accountable for achieving brand and performance goals.
Stocked and rotated inventory regularly.
Exchanged returned merchandise for customers quickly and efficiently.
Confirmed that appropriate changes were made to resolve customers' problems.
Processed merchandise returns and exchanges.
Maintained visually appealing and effective displays for the entire store.
September 2000 to July 2005
Popeyes Louisiana Kitchen Bastrop, LA
Shift Leader
Mentored team members on techniques necessary to complete job tasks.
Allocated tasks to employees on a daily basis and monitored activity and task completion.
Developed open and professional relationships with team members, enabling better, more effective issue resolution.
Integrated process improvements continuously to increase overall workflow.
Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
Trained new employees on company customer service policies and service level standards.
Guaranteed positive customer experiences and resolved all customer complaints.
Worked as a team member performing cashier duties, product assistance and cleaning.
Informed customers about sales and promotions in a friendly and engaging manner.
Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Excelled in exceeding daily credit card application goals.
Managed cash stock and inventory balances accurately.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Compiled weekly monetary reports and records for store managers.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Helped customers select products that best fit their personal needs.
Opened and closed the store, which included counting cash drawers and making bank deposits.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Stocked and rotated inventory regularly.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Kept the showroom clean and maintained neat, orderly product displays.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Built and maintained effective relationships with peers and upper management.
January 2012 to Current
Walgreens Bastrop, LA
Customer Service Representative
Communicated all merchandise needs or issues to appropriate supervisors.
Achieved high sales percentage with consultative, value-focused customer service approach.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Stocked and rotated inventory regularly.
Worked as a team member performing cashier duties, product assistance and cleaning.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Guaranteed positive customer experiences and resolved all customer complaints.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Assisted customers in finding out-of-stock items.
Performed in-depth research to answer more complex questions.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Organized the store by returning all merchandise to its proper place.
Education and Training
1996 Bastrop High School Bastrop, LA
High School Diploma Social Studies
Southern University Alanta, GA
Associate of Business Business
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