Customer Service Warehouse Operations
Resume:
KIERA PHILLIPS
CONTACT
McDonough, GA
****************@*****.***
SKILLS
• Customer service - 5 years
• Typing - 2 years
• Forklift Certified- 6 years
BLS Certification - 04/01/24 to
04/01/26
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HCP-CPR - Adult, child, infant,
choking - Automated External
defibrillation, First Aid
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• Warehouse Operations
• Inventory Tracking
• Computer Proficiency
PROFESSIONAL SUMMARY
A hard-working and detail-oriented team player well-versed in managing incoming and outgoing shipments. Proven ability to work in fast-paced, high-pressure environments and to ensure accuracy of all shipments. Possesses a strong knowledge of warehouse operations, safety protocols and the ability to use a variety of shipping software. Excellent organizational and problem-solving skills, with a commitment to exceeding customer expectations.
Highly organized and self-motivated, with excellent communication and interpersonal skills.
EXPERIENCE
Shipper/Packer, 04/2024 - Present
SEKO Logistics - Stockbridge
Personal Assistant to the Owner, 10/2023 - Present Dr. Rashida Timpson - McDonough
Hostess Manager, 10/2022 - Present
Olive Garden - McDonough
Completed shipping orders, printing BOLs, invoices, and other shipping documents as necessary.
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Verified, packed, and labeled shipments according to company procedures.
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Prepared finished goods for shipment according to customer requirements.
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• Utilized computer systems to track and update shipment information.
• Maintained cleanliness of the warehouse work area at all times.
• Performed regular cycle counts to ensure inventory accuracy. Answered calls and emails from clients and delivered messages on behalf of executives.
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Handled confidential information with discretion and maintained a high level of professionalism at all times.
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Managed calendar and travel arrangements for the owner while keeping track of details and deadlines.
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Performed administrative duties such as filing, scheduling appointments, and organizing documents.
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Organized important financial documents and receipts into company filing systems.
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Trained new hires in hospitality procedures and customer service etiquette.
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Provided support to the front-of-house staff during peak hours to ensure timely service.
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Maintained accurate records of reservations, seating arrangements, and wait times.
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Medical Supply Technician, 01/2024 - 04/2024
Distribution Cooperative Inc - McDonough
Warehouse Material Handler, 06/2020 - 10/2023
Luxottica - McDonough
Created daily floor plans to optimize seating capacity while accommodating special requests.
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Monitored staff performance and provided feedback on areas for improvement.
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Assisted with inventory management tasks including ordering supplies, tracking costs.
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Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
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• Maintained accurate records for all incoming and outgoing shipments.
• Troubleshot technical issues related to medical equipment operations.
• Identified discrepancies between actual and expected stock levels.
• Updated inventory database regularly with accurate information. Maintained records of inventory and equipment usage and order medical instruments and supplies when inventory was low.
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Organized and assembled routine and specialty surgical instrument trays and other sterilized supplies, filled special requests as needed.
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Inspected products for damages or defects prior to stocking shelves or packing orders.
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Accurately picked and packed merchandise items according to customer orders while meeting established productivity standards.
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Trained new staff on proper use of warehouse equipment as well as standard operating procedures.
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Demonstrated strong organizational skills by stocking shelves, organizing racks, and ensuring product displays were neat and orderly.
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Packed and unpacked items to be stocked on shelves in stockrooms, warehouses, and storage yards.
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• Obtained merchandise from bins and shelves.
Maintained supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.
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EDUCATION
High School Diploma: 2016
Charles Drew - Georgia
Some college in Nursing: 01/2008
Georgia State University - GA
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