Front Desk Administrative Assistant

Jennifer Walker

Spring, Texas *****

Cellular 832-***-****

**********@*****.***

SUMMARY

Proficiency in Medical Administrative Assistant with 19 years of experience in healthcare administration. Adept at being a successful lead and trainer, onsite and remote patient registration, insurance verification, and appointment scheduling. Skilled in leading front desk operations and staff management, with a strong background in daily accounting, charge capture, and customer service. Seeking an Administrator role to leverage extensive administrative expertise and proficiency in onsite and remote patient coordination.

WORK EXPERIENCE

Texas Children’s Hospital March, 2018 – Present

Lead Ambulatory Service Representative

Maternal Fetal Medicine Department

Greet patients in a friendly and courteous manner

Lead Ambulatory Service Rep for the front desk staff and train new employees

Onsite and Remote insurance verification, patient registration, appointment scheduling and answers multiple locations phone lines

Onsite and Remote collect outstanding balances on past balances

Daily accounting closing reports and deposits to Treasury Department

Enter hospital charge capture, Ambulatory Service Orders for Outpatient services in clinic, Pre-Admitting and Cashier for Out-patient procedures

Enter orders for Physicians Inpatient consults at hospitals they on call for

Secured and closed the clinic at the end of the day

Kelsey-Seybold Clinic August, 2006 – May, 2017

Lead Ambulatory Service Representative

Lead Ambulatory Service Rep for the front desk staff and train new employees

Greet patients in a friendly and courteous manner

Daily accounting closing reports and deposits

Correct clinical coding rejections

Pre-Admitting, Registration and Cashier for Out-patient procedures

Charge capture for office visits, Physicians fees for surgery

Scheduled and organize meetings and lunches with Pharmaceutical Reps.

Insurance verification and updates

Collect outstanding balances and or collections

Answer multiple phone lines and closed the clinic at the end of the day

Kelsey-Seybold Clinic June, 2005 - August, 2006

Per Diem Admin. Clerk (for medical secretaries)

Hospital charge capture and Insurance verification

Order patient charts for scheduling procedures

CPT coding and ICD-9 coding

Scheduled procedures for doctors at the local hospital and surgery center

Pre-Admitting, Registration and Cashier for Out-patient procedures and

hospital fees

Smart Style October, 2002 - April, 2005

Manager/Stylist

Supervised a staff of six, scheduled, trained, ordered products and inventory

Prepared payroll and budgets

Styled, colored, cut and provided chemical services to clients

Provide support and quality customer service

Temp-Finders Staffing October, 2001 - June, 2002

American Bureau of Shipping

Data Entry/File Clerk

Data entry, restored, identified, researched and complied files

Researching account information in Morsi

Performed system processing in Oracle

Assist the accounting department with filing, invoicing and other duties as required

EDUCATION

Douglas MacArthur Senior High School Graduated May, 1997

Diploma

Bradford Business College Graduated April, 2005

Medical Administrative Assistant Certification

SKILLS

Microsoft 365 • Word Perfect • Excel • Power-point • MS Outlook • EMR • Epic Hyperspace • IDX Systems • Insurance Verification • Appointment Scheduling • Oracle • 10-Key Touch • Med Soft • Data Entry • Medical Terminology • ICD-10 and CPT coding and billing.

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