Customer Service Representative

KENYATTA SHAW

********.*.*@*****.*** **** Gull Road Memphis, TN 38109 H: 901-***-****

Experience

FirstSource, LLC Southaven, MS

Patient Financial Advocate

**/**** - *******

Randstad Byhalia, MS

Customer Quality Specialist

04/2022 – 1/2023

McGriff Insurance Services Memphis, TN

Customer Service Representative

12/2019 – 01/2022

Screen patients that are referred to First Source for State, County and/or Federal eligibility assistance programs.

Document the results of the screening in the onsite tracking tool and hospital computer systems.

Processed overage, shortage and incorrect shipments

Notified customers when credit has been processed and became available

Responded to customer’s requests for credit when a mistake has been discovered within a 10-day timeframe of arrival of product.

Answered incoming calls and directing clients to necessary department after short interview of needed products and services.

Reduced financial discrepancies by accurately resolving billing issues while processing endorsements, payments and cancellations.

Increased sales by analyzing client needs to provide appropriate recommendations for available products.

Direct Auto & Life Ins. Memphis, TN

Insurance Agent

03/2014 – 12/2019

Analyzed customer needs and provided best options, sold additional products and services.

Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.

Continually improved office operations by maintaining records, tracking data and promoting internal communications.

Internal Revenue Service Memphis, TN

Tax Examining Technician

11/2009 – 11/2013

Accountemps Memphis, TN

Accounts Payable Clerk

02/2007 – 7/2009

Researched accounts with reported discrepancies.

Maintained records for each case, including phone numbers, contacts and any actions taken.

Answered questions for taxpayers and assisted individuals with completing tax forms.

Applied payments to accounts when received

Tracked purchase orders and processed payments

Directed visitors to appropriate personnel, answered phone calls and received orders when delivered

Education

Strayer University Memphis, TN

Master of Business Administration, 2013

Bachelor of Business Administration, 2009

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