Patient Care Customer Service
Resume:
BriShae Maddox
**** *********** **, ******* ** **602
*************@*****.***
OBJECTIVE
Administrative professional with a diverse background in patient care, customer service, photography, design, and editing seeking a career in an organization that will allow me to perfect and expand my skills, knowledge, and abilities.
EDUCATION
Bowie State University, Maryland August 2011
Bachelor of Science
● Completed 88 credits 2011-2014, Fine and Performing Arts majoring in visual communication and digital media arts with a concentration in Advertising Design. PROFESSIONAL EXPERIENCE
Virginia Hospital Center (Maternal Fetal Medicine, OB/GYN) February 2020 - Present Patient Care Representative Full-time 40 hrs. per week
● Attends all hospital and departmental mandatory in-services, trainings and meetings
● Consistently reviews patient survey results
● Completed time sensitive work queues for providers, met deadlines
● Assisted office manager with office flow and management of team responsibilities by organizing and prioritizing task
● Participates in the organizational and departmental goals for patient experiences.
● Efficiently and correctly schedules patient appointments using the EMR system EPIC
● Handles multiple telephone lines with high call volumes
● Fax, E-mail and file correspondence promptly in patient chart
● Ensures office supplies are readily available at all times
● Used spreadsheet to document monthly new patients, billing Unity Health Care January 2017 – December 2019
Patient Care Representative Full-time 40 hrs. per week
● Answered telephone and email inquiries
● Communicated appropriate information to co-workers in keeping with established procedures
● Entered patient discharge information into registration system
● Disseminated meeting minutes for all personnel meetings system-wide and on site
● Entered patient demographic and health insurance data into computer
● Verified patient insurance eligibility
● Collected co-pay from patients
● Tracked and maintained schedules for seven doctors and nurses
● Trained new employees on organizational policies and procedures
● Notified management of potential risks in order to avoid work stoppage
● Resolved complex issues involving patients and insurance companies Inova Fairfax Hospital April 2015 –January 2017
Emergency Department Patient Registration Full-time 40 hrs. per week
● Provided excellent customer service and critical information to all patients and guests
● Obtain information to register incoming patients in fast-paced environment
● Enter patient demographic and health insurance data into computer
● Verify patient insurance eligibility
● Answer multi-line phone system
● Trained new employees as delegated by management Portrait Innovations June 2011 – March 2015
Photographer Part-time 20 hrs. per week
● Facilitated weekly studio appointments
● Photographed high-quality images for both print and Internet distribution
● Showed guests great hospitality and outstanding customer service
● Shot photographs in controlled lab, field and remote environments
● Edited, toned, captioned and uploaded photographs
● Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
● Built long-term customer relationships and advised customers on purchases and promotions. TECHNICAL SKILLS AND ABILITIES
● Professional telephone etiquette, superior customer service, and computer skills with proficiency in MS Word, Excel, Outlook, and PowerPoint, Paint, Movie Maker, Windows Media Player, Internet Explorer, and Adobe Professional.
● Meticulous, detail-oriented, knowledgeable of all office functions, with a background in the healthcare field.
● Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.
● Proficient with various patient tracking and scheduling software References available upon request
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