Customer Service Purchasing Agent

*************@*****.*** 614-***-**** Columbus, OH 43213

PROFESSIONAL SUMMARY

Experienced Purchasing Acquisition Agent devising strategy and recruitment processes to execute sourcing and pricing for client to business relationships. Maintains market awareness by communicating customer needs with buyers and sales teams.Source and evaluate suppliers to ensure best value and quality of goods and services. Adept in providing administrative support to office staff to ensure optimal productivity and efficiency.

WORK HISTORY

Nucon International Inc

Nuclear Consulting Purchasing/Payroll Agent 11/2022 - Current

● Develop profitable purchasing strategies and analyze offers based on business need

● Manage relationships with key suppliers to maintain quality of goods, timely delivery and compliance to terms of contracts

● Monitor stock levels and report changes in price via record updates

● Managing stock of radioactive material for labs and factory

● Place orders, generate PO’s from the GP system and confirm PO’s for resale products, packaging, raw materials and equipment. Select and schedule freight carriers based on delivery date and price.

● Post inventory adjustments, review lot number issues, and work with accounting to resolve discrepancies in GP systems

● Implement procedures and policies for the department.

● Monitor emails from clients for evaluation of product, materials, packaging and sorting of goods within the main office.

● Supplying every department with necessary material to promote healthy chain of command

● Collecting Weekly timesheets from over (40) employees for timely input

● Calculating holiday, vacation, sick and temporary employee benefits

● Prepare employees’ compensation by the end of biweekly pay period using payroll software

● Hands-on experience with HRIS and accounting software per company SKILLS

● Contract Negotiation

● Talent management

● Customer service

● Compensation analysis

● Workforce improvements

● Succession planning

● Organizational Development

● Labor negotiations

EDUCATION

ECOT

Columbus, Ohio

05/2014

High School Diploma

HARDI. Columbus, OH

Talent Administrator 03/2020 - 01/2022

● Managing learner enrollments.

● Invoicing talent-related products.

● Assist in administrative duties associated with learning management systems including content management.

● Assist members with course registration online account access.

● Response to regularly occurring requests for information.

● Tracks course evaluation scores from each class.

● Establishes, develops, maintains and updates filing systems for departments.

● Handles confidential and non-routine information and explains policies were necessary.

● Partnered with general administrative assistant to create effective talent acquisition training materials that supported culture and performance objectives

Mcgraw Hill Columbus, OH

DIGITAL TECHNICAL SUPPORT REPRESENTATIVE 2019

● Completed their four-week Certification for Digital Technical Support Representative position and McGraw Hill proprietary software.

● Assisted customers such as teachers, principals, district administrators, and parents /students via phone and email with higher learning program preparations.

● Assisted customers via phone and email with technical issues, such as password resets and missing website content.

● Advanced knowledge and experience with McGraw Hill Education (MHE) business systems.

● Maintained existing cases and created new cases within Salesforce. Ohio Department of Administrative Services Columbus, OH Tier 1 Desk Technician 2019

● Maintained existing cases and created new cases within Salesforce.

● Assisted customers such as business owners via phone with tax preparations and maneuvering Ohio Business Gateway account.

● Used screen sharing application to assist other users in adding required fields to accounts.Assisted with password resets, adding correct tax-related forms to Gateway, transferring calls to the correct location to better assist users.

● Advanced knowledge of Ohio website.

● Developed and implemented performance improvement strategies and plans to promote continuous improvement

● Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

● Provided Tier 1 IT support to non-technical internal users through desk-side support services.

SAFELITE AUTOGLASS. Dublin, OH

CUSTOMER SERVICE REPRESENTATIVE II 2019

● Trained for four weeks on proprietary software, customer service, product knowledge, claims processing, conflict resolution, and company systems.

● Assisted customers in need via phone to process damage claims and insurance-related issues.

● Promoted from CSR with two pay raises within 60 days after completion of Glass and FNOL training.

● De-escalated irate customers with respect, professionalism, and positive reinforcement to negotiate productive resolutions. KAY JEWELERS. Whitehall, OH

SALES ASSOCIATE 01/2018

● Provided customer-facing service to patrons to educate them on company products, product sales, warranty information, sizing, and cleaning.

● Supported in loss prevention, order sorting, and inventory organization.

● Processed customer payments on store POS software and handling cash.

● Assisted with store merchandising and product display placement.

● Increasing sales by 20% in a month's time.

DSW Communications Columbus, OH

CUSTOMER SERVICE ASSOCIATE 2018

● Assisted customers via phone to place and re-route orders, apply address changes to accounts, process password resets and provide discounts to irate customers for retention purposes.

● Utilized proprietary and web-based resources to research customer issues and track orders shipped through UPS, FedEx and USPS.

● Applied strong communication and negotiation skills regarding refunds and merchandise exchanges

● Conferred with customers about concerns with products or services to resolve problems and drive sales

● Improved customer satisfaction ratings by addressing issues and fostering timely resolution

TELEPERFORMANCE. Hilliard, OH

HELP DESK Technician 01/2017

● Trained for six weeks on proprietary software, customer service, product knowledge, conflict resolution, and company systems.

● Assisted customers in need via phone and chat to solve technical and warranty-related issues.

● Utilized proprietary and web-based resources to research customer issues.

● De-escalated irate customers with respect, professionalism, and positive reinforcement to negotiate productive resolutions. TOYS R US. Columbus, OH

OPERATIONS LEAD 01/2014 - 01/2017

● Promoted to Lead over a staff of twelve after 8 months of service.

● Rotated between Front End and Back of House operations and provided guidance for Store Associates in the areas of customer satisfaction, inventory control, loss prevention and store safety.

● Administered Associate evaluations and on-going coaching to Associates to ensure the highest quality of performance.

● Assisted with the hiring/dismissal of the crew.

Contact this candidate