Technical Support Technician Ii

Camisha Thierry

**** ******* *****

Houston, Texas 77045

Cell 832-***-**** or Office 832-***-****

*********@*****.***

Career Objective

My career objective is to obtain a position with possibilities of advancement. An increasingly responsible position where perseverance, self discipline, and the ability to motivate others will continue and be effective.

Work Experience

City of Houston, HPW, Houston Water, Houston, Texas

2019 - Present

Project Technician II

Duties and Responsibilities:

Prepares documentation authorizing payments to contractors.

Provides technical support and expertise to agencies, contractors, and technical consultants to resolve concerns and inquiries.

Prepares and updates various reports, records and files.

Researches and collects data from various departments and other sources.

Instructs contractors about understanding and using various forms, gathering information, and operating systems.

Conducts field studies and special projects.

Operates AutoCAD to create drawings.

Assists technical personnel in locating project plans and specifications.

Conducts field investigations and inspections to identify problems and evaluate work progress.

Prepares and evaluates designs, projects, drawings, plans and specifications.

Retrieves and loads computerized statistical data.

Performs accurate abstracting for all assessment projects.

Provides preventive maintenance and repairs to equipment.

May perform various field investigations relating to wastewater collection and water distribution systems, including smoke testing, dye checks, flow monitoring, etc.

May prepare field investigation reports and maintain records of findings.

City of Houston, PWE, Utility Maintenance Branch, Houston, Texas

1995 - 2019

Administrative Associate

Duties and Responsibilities:

Perform professional administrative tasks related to the implementation pf policies and procedures.

Coordinate with various staff for operational support activities of the unit; serve as a liaison. between departments and operating units in the resolution of day-to-day administrative and operational problems.

Provide administrative support for various departments such as responding to written and telephone inquiries, requests and complaints, assisting visitors and resolving a range of administrative problems and inquiries.

Compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions; prepare, transcribe, compose, type, edit and distribute agendas and minutes of numerous meetings.

Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which also includes travel, and lodging arrangements.

Assist Managers, Section Chiefs and field personnel. Prepared and typed records and reports, employee evaluations, and MVR’s.

Perform payroll duties as well as other HR functions.

Assist employees with registering, as well as scheduling employees to attend training.

Research and review IMS and GIMS maps.

Assist in departmental budget preparation and monitoring.

Maintains and updates records and reports.

Processed payments, daily field inspections for sewer wash after point repair projects, wash/televise, and restoration/reconnect projects, for Contractors such as Clean Serve, EnviroWaste and T-Con.

Provide technical guidance and assistance to clerical staff.

Coordinates procurement of materials and services.

Composes internal and external correspondence.

Education

2015 Houston Community College Houston, Texas

Skills

Proficient: Microsoft Outlook, MS Word, MS Excel, to include spread sheets and formula ability, IMS, CMS, GIMS, INFOR and PowerPoint. Meets all critical deadlines, possess excellent office and interpersonal skills, strong analytical and organizational skills, strong written, communication, and mathematical skills. Type 55 wpm.

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