Administrative Assistant Customer Service

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

**** ****** ***. #*

Baltimore, MD 21210

*********.*******@*******.***

STEPHANIE FENNELL 301-***-****

Proficient Administrative Assistant with office experience, specializing in planning, maintaining schedules, and optimizing productivity. Resourceful and dedicated in adopting and executing projects. Efficient in multitasking abilities and meeting deadlines.

Firaxis Games November 2023 - March 2024

Greets employees and guests in welcoming and professional manor

Coordinates trips and produce expense reports for staff traveling to and from the office

Orders and organizes office supplies

Receives and codes invoices into processing system Supports and reports to Human Resources and Chief

Administrative Officer

Elite Secrets Bridal March 2023 - September 2023 Coordinated client interactions, including scheduling appointments and facilitating communication with management Oversaw business operations, such as order and payment processing, while maintaining a visually pleasing store environment

Created marketing and merchandising strategies, along with generating engaging social media content.

Option Care Health November 2019 - August 2020

Coordinated closely with insurance and medical professionals to facilitate home infusion services for patients diagnosed with Amyotrophic Lateral Sclerosis.

Demonstrated comprehensive understanding and expertise in handling prior authorization criteria and processing for multiple insurance plans.

Delivered high-quality customer service to patients, ensuring their needs and concerns were addressed promptly and effectively.

Bachelor's Degree in Biology,

minor in Anthropology

August 2019

Ability to work independently and as part

of a team

Detail-oriented and able to handle

multiple tasks simultaneously

Emotionally intelligent and highly

organized individual

Effectively capable of problem solving

Delivers exceptional customer service

and precise communication to guests

and team members

Provides quality experiences and

promotes sales

Possesses leadership capabilities and

appreciates feedback

Office Manager

Operations Specialist

Pharmacy Programs Coordinator

University of Maryland, Baltimore County

Caregiver

Mrs. Mary Ellen Shoemaker August 2022 - January 2023 Created and implemented a daily routine, including meal preparation, emphasizing nutritional needs and personal preferences.

Coordinated transportation to medical appointments and social events, ensuring punctuality and safety.

Managed the documentation and filing of correspondence for medical appointments

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