Supply Chain Customer Service

JOSE FERNANDO RAMIREZ, MBA

Winter Springs, FL / 407-***-**** / *********@*****.***

DIRECTOR

Accomplished professional with over 25 years of broad expertise cultivating key relationships with diverse, cross-functional internal and external clients in high-stress environments. Analytical problem-solver driving innovative solutions for seamless operations. Goal-oriented and customer service minded team leader and adaptable team player with proven success enhancing workflow and improving efficiency. Visionary and strategic thinker demonstrating exceptional interpersonal, organizational, and communication skills. Strong focus on employee management and building relationships with all levels of the organization.

EDUCATION

2019 REACH!

AdventHealth Leadership Development Program, Cohort A 2018-2019

WEBSTER UNIVERSITY, Orlando FL

MBA concentration in Finance, 2001

WEBSTER UNIVERSITY, Orlando FL

BA in Business with an emphasis in Health Care Administration, 1997

Departmental Honors from School of Business

Computer Skills: Microsoft Office (Word, Excel, Outlook, PowerPoint); Oracle PeopleSoft; Lawson

PROFESSIONAL EXPERIENCE

Director, Supply Chain Operations 2004 – Present

Director, Environmental Services 2011 - 2013

AdventHealth Waterman

Direct all supply chain activities for a 310-bed medical center. Responsibilities included procurement and management of supplies and capital equipment, inventory control, receiving, storage and distribution, mail, and copy center.

Responsible for product availability and utilization, cost control and productivity.

Expanded supply chain span of control within the Surgical Services and Cath Lab areas. Recruited teams and developed process and procedure for product replenishment.

Led value analysis, assisted with capital budgeting and supplier negotiations.

Worked together with Accounts Payable to solve any receiving match exceptions and invoice discrepancies.

Pilot hospital for the company wide implementation of Oracle PeopleSoft system.

Demonstrated commitment to operational excellence while executing long term strategic plans.

Highly motivated to work with organizations that wish to rethink the traditional role of supply chain in healthcare.

Responsible for managing and executing capital procurement transactions and service contracts.

Participate in annual budgeting process, continuing to work with financial reporting system year-round to assure the department is running at or below budgeted target figures.

Direct all environmental services operations.

Implementation Specialist

Orlando Regional Medical Center 2002 – 2004

Value analysis and product evaluation for neurology, orthopedic, respiratory departments as well as the MD Anderson Cancer Center. This included identifying potential vendors, developing strategies for product trial and implementation, analyzing results, and provide cost analysis information.

Managed sourcing and contracting initiatives for system wide implementation.

Responsible to review contract and implementation compliance.

Consumer Access – Collection/Legal Supervisor

Florida Hospital (aka AdventHealth Orlando) 2001 – 2002

Led team of collectors responsible for self-pay and bad debt accounts.

Assisted with the implementation of a new predictive dialer system to improve efficiency of the call center.

Recruited, trained, and supervised a servicing staff of 20 colleagues.

Procurement Agent – Supply Chain

Florida Hospital (aka AdventHealth Orlando) 2000 – 2001

Responsible for non-clinical purchases supporting a 7-hospital system.

Maintain purchase order accuracy by reviewing quotes.

Worked together with Accounts Payable to solve any receiving match exceptions and invoice discrepancies.

Consumer Access – Financial Counselor

Florida Hospital (aka AdventHealth Orlando) 1997 – 2000

Increased receivable collections by using a proactive upfront collection process on scheduled procedures and outstanding accounts.

Reviewed self-pay patient accounts for possible financial assistance.

Worked with clients to aid with possible eligibility for Medicaid, Supplemental Security Income (SSI).

Prepared documentation for full or partial charity cases.

Prepared appropriate payment plans.

COMMUNITY INVOLVEMENT

Lake Eustis Area Chamber of Commerce

Board of Director – 2008 – 2015; 2018 - Present

Chairman of the Board – 2013; 2020, 2021

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