Customer Service Team Leader
Resume:
PROFESSIONAL SUMMARY
SKILLS
EXPERIENCE
JODIE MONTEALEGRE
979-***-**** *****.***********@******.*** Angleton, Texas 77515 Adept at fostering intellectual growth and managing household tasks, I excelled as a Nanny for a Private Family, showcasing strong problem-solving abilities and emotional support. My background also includes enhancing office efficiency at Fleshman Family Dentist and elevating customer experiences at Brew'N'Bake, demonstrating exceptional multitasking and relationship-building skills. I also have experience with software's such as Microsoft Word, Excel, Powerpoint, and SoftDent.
Time management abilities Schedule Management
Creative Thinking Decision-Making
Effective team leader Child Development
Analytical Skills Multitasking Abilities
Professionalism Relationship Building
Adaptable and Flexible Problem-Solving
Customer Service Maintaining records
Payment Scheduling and Collection Patient Charting Patient Relations Healthcare Software Proficiency
Insurance Billing
Private Family
West Columbia, TX July 2023 - July 2024
NANNY
Built trust through open communication with both
children and their parents.
Exhibited patience and understanding when
dealing with difficult behaviors from children.
Encouraged intellectual growth through reading
stories, playing educational games, and teaching
basic concepts.
Managed household chores such as laundry,
tidying up bedrooms, taking out trash.
Utilized problem-solving skills to manage
challenging situations that arose while caring for children.
Taught basic life skills such as manners, respect, and responsibility
Developed relationships with the children to foster trust and respect.
Performed housekeeping tasks to facilitate child
care.
Fleshman Family Dentist
Angleton, TX November 2022 - July 2023
OFFICE CLERK
Answered incoming calls; directed them to
appropriate personnel or took detailed messages
when necessary.
Organized office operations and procedures,
including filing systems, data entry, and record
keeping.
Greeted visitors at front desk; provided assistance as needed while maintaining a professional
atmosphere.
Scheduled appointments, maintaining calendars
for personnel.
Coordinated office operations and procedures to
facilitate workflow and efficiency.
Examined documents and forms for accuracy,
enforcing conformance to company rules and
regulations.
Managed daily mail distribution both internally and externally utilizing USPS services.
Composed letters and other correspondence,
fostering external communications on behalf of
leadership.
Brew'N'Bake
Lake Jackson, TX February 2022 - January 2023
BARISTA
Operated cash registers and handled cash and card
transactions.
Assisted with opening and closing tasks such as
cleaning cafe areas or setting up displays.
Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product
quality.
Exhibited excellent communication skills while
interacting with customers and coworkers in a
professional manner.
Maintained clean and healthy environment by
following proper safety and sanitation regulations. Demonstrated strong organizational skills when
stocking inventory or prepping ingredients for
drinks.
Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and
espresso machines.
Memorized or referenced readily accessible
information to relay to customers.
Answered customer phone calls and appropriately
addressed questions and complaints.
Life Foursquare Church
Angleton, TX June 2021 - July 2021
CAMP COUNSELOR
Utilized patience and understanding when dealing
with challenging behavior from campers.
Showed leadership skills by motivating campers to
participate in team building activities.
Displayed enthusiasm and commitment towards
providing a fun learning experience for the kids.
Managed multiple tasks simultaneously while
supervising large groups of children.
Created an inclusive environment for all campers
regardless of age, gender or race.
Remained calm in emergencies and stressful
situations.
Communicated with parents and answered
questions regarding camp policies and activities.
Demonstrated excellent communication abilities
while resolving conflicts between campers in a
professional manner.
Created and implemented camp activities. Organized and explained rules for various team games and activities.
Addressed camper concerns and promptly
resolved disputes.
Educated campers on importance of team work.
Coordinated and managed camp events. Attended staff meetings and relayed important information to campers.
EDUCATION
REFERENCES
Brazosport College, Clute, Texas May 2023
ASSOCIATE IN ARTS (A.A.) IN PSYCHOLOGY
Allison Nix — Brew'N'Bake
Manager Manager
**********@*****.***
Judy Bowman — Family Friend
Family Friend Family Friend
**@***********.***
Amy Davenport — Life Foursquare Church
Volenteer Friend
**************@*****.***
Larisse Kamwa — Doctor
Doctor I Babysit For Her
**********@*****.***
Stefanie Clayton — Life Foursquare Church
Kids Pastor Volunteer Work
********@***********.***
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