Customer Service Operations Manager

DEVON

GREGORY

Baltimore, MD https://www.linkedin.com/in/dev-greg-2537a4238/

984-***-**** *********@*****.***

An accomplished, dedicated, results-focused and energetic business professional with several years of experience in the retail industry. Specialized in Customer service, Communications, Sales, Leadership, Strategic and Process Management.

EXPERIENCE

CAR SALESMAN

Bob Bell Chevrolet Baltimore, MD

MAY 2024- PRESENT

Built trust, listened attentively, and guided customers through the purchasing process with professionalism and enthusiasm. By understanding their clients' priorities and providing tailored solutions, they create positive buying experiences that foster long-term relationships and repeat business.

OPERATIONS MANAGER

Avis Budget Group BWI Airport

MARCH 2023 - MAY 2024

Adjusted and finalized schedules and payroll. Recruited, hired and trained new employees. Ensure every guest is taken care of with the highest levels of customer service on full display. Continually identified process improvement initiatives and worked diligently with employees on implementing necessary changes.

OPERATIONS MANAGER

Amazon Baltimore, MD

MARCH 2021 – FEB 2023

Overseeing daily operations, managing staff, ensuring safety and providing great customer service. Analyzed trends and financial documents While hitting KPI’s, adjusting to the daily workload and find innovative ways to improve process.

EDUCATION

BACHELOR OF SCIENCE IN MARKETING

North Carolina Agricultural & Technical State University

May 2021

Distinguished member of AMA (American Marketing Association)

2019 Outstanding Marketing Student of the Year

SKILLS

Microsoft Applications

Leadership

Time Management

Bias for Action

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