Customer Service Patient Care

Rebecca Kennedy

Marlborough, MA ***** • 774-***-****

*****************@*****.***

Qualifications Summary

Enthusiastic individual with strong passion for collecting blood samples, essential for diagnosing and monitoring medical conditions, contributing to patient care and treatment plans.

Venipuncture Techniques

Remarkable efficiency in performing venipuncture to draw blood from veins, using various techniques and equipment.

Talent for ensuring minimal discomfort and maximum accuracy in blood collection.

Patient Preparation/Care

Competent in preparing patients for preparing patients for blood draws, explaining procedures, and obtaining consent.

Capacity for interacting with patients and offering support to alleviate anxiety and ensure positive experience.

Specimen Handling/Processing

Knowledgeable in proper sample management, labeling, and processing of blood specimens.

Ability to maintain sample integrity and prevent contamination or degradation before laboratory analysis.

Key Skills

Possess exceptional decision-making, interpersonal, team-leading, organizational, and problem-solving skills.

Refined communicator with aptitude to nurture long-term professional relationships at all levels.

Education

Certification in Phlebotomy – Completed May 2024

School for Phlebotomy – Keefe Technical High School, Framingham, MA

Medcerts Online Classes – EKG technician – Ongoing

●Ensure proper functioning of equipment, while conducting regular checks and maintenance as needed.

●Prepare patients for tests, including cardiovascular tests by offering necessary instructions and information.

Clinical rotations

New England Baptist Hospital- Boston MA- 120 hours (May 2024-September 2024)

Checked two patient identifiers

Collected blood samples using vacutainer tubes, tourniquets, butterfly needles and straight needles.

Labeled in presence of patient

Certifications:

CPR Certified – American Red Cross – 01K2P2D

Professional Experience

CMC Energy Services, Westborough, MA 2019 – Present

Customer Service Representative

Manage inbound/outbound customer calls to schedule, confirm, arrange service appointments, and conduct satisfaction surveys. Deliver scripts describing products/services to engage and inform customers, while facilitating scheduling service appointments by phone. Explain products/services, encompassing pricing, and assessed general customer service inquiries. Gather customer information and enter tracking data into client and CMC database systems. Schedule appointments and fill in appointments for technicians/subcontractors. Oversee fiscal responsibilities and input invoices into appropriate systems as needed by location.

●Surpassed performance expectations for call center metrics as defined.

●Resolved and escalated general customer service and scheduling issues when necessary.

●Executed work in compliance with OSHA and company safety procedures and performed additional duties as assigned.

Complete Staffing Temp Agency, Westborough, MA 2018 – 2019

Customer Service Representative

Exported reports to Excel for data analysis and reporting purposes. Demonstrated strong email and communication skills to interact with customers. Registered customer data accurately for orders, pickups, and service work orders. Conducted high volume of inbound calls by delivering assistance and information as needed.

●Addressed clients concerns in prompt manner, while assuring satisfactory resolutions.

●Established new accounts and maintained records in compliance with company standards.

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