Travel, Customer Service, Ministry

H. Porter Speakman

PERSONAL INFORMATION:

Marital Status: Married

Address: *** *********** *****

Matthews, NC 28105

Cell Phone: 704-***-****

Email: ********@***.***

EMPLOYMENT HISTORY

Employer Name:

Never Enough Travel

Location: Matthews, NC

Job Title: Travel Consultant

Dates: February 2023 - Present

• Assisting customers in planning and booking travel arrangements, including flights, accommodations, car rentals, and tours.

• Providing information on travel options, such as visa requirements, travel advisories, and currency exchange rates.

• Suggesting destinations and activities based on the customer's preferences and budget.

• Handling reservations and booking confirmations for customers.

• Managing cancellations, rescheduling, and refunds when necessary.

• Providing customer service before, during, and after the trip to ensure customer satisfaction.

• Keeping up-to-date with industry trends and changes in travel regulations.

• Maintaining relationships with travel suppliers, such as airlines, hotels, and tour operators, to negotiate discounts and special offers for customers.

• Managing customer accounts and payments.

• Keeping accurate records and documentation of all transactions. Employer Name:

Missions2Go, Inc.

Location: Charlotte, NC

Job Title: President

Dates: February 2014 - January 2021

• Established a 501c.3 non-profit tax-exempt organization

• Responsible for all aspects of administrating the daily operation of the organization

• Responsible for developing relationships with local churches, radio stations, Christian Schools and individuals in order to facilitate participation in sponsored programs

• Developed website and promotional materials for Missions2Go

• Developed a training program for short-term mission teams

• Led orientation and logistics meetings for short-term mission teams

• Made all travel arrangements, visa requirements, medical insurance, and documentation for short-term teams and participants. Coordinated all in-country arrangements, accommodations, food, transportation, and ministry for the short-term teams with missionary hosts.

Employer Name:

Carmel Baptist Church

Location: Matthews, NC

Job Title: Missions Associate

Dates: May 2015 – December 2016

• Responsible for assisting and overseeing all outreach ministries involved with Carmel Baptist Church’s international partners.

• Responsible for coordinating, training, and administration of all short-term mission teams. • Responsible for building and maintaining relationships with all supported missionaries

• Supervised ministry team leaders.

• Developing and writing policies and procedures dictating the operation of the Missions Program and Missions Department.

• Supervised the Disaster Relief Team in coordination with the North Carolina Baptist Men’s Association.

• Coordinating and preparing the annual operational budget for the Missions Department. Employer Name:

Central Church

Location: Charlotte, NC

Church Size: 5,000 +

Dates: October 1990 – January 2014 in the following positions: Job Title: Missions Pastor

• Developed, implemented, and directed a very successful International Short-Term Missions Program

• Developed missions policies and procedures regulating administration of the Missions Program

• Oversaw all applicant interviews for potential short-term team members

• Developed a 12-week training program for all short-term mission teams

• Led orientation and logistics meetings for all short-term mission teams

• Led debriefing sessions for all short-term mission teams upon their return

• Developed promotional materials for the Missions Program and recruited and trained short-term mission teams and team leaders

• Sent over 250 short-term mission teams involving approximately 2,600 people

• Made all travel arrangements, visa requirements, medical insurance, and documentation for short-term teams and participants.

• Coordinated all in-country arrangements, accommodations, food, transportation, and ministry for the short-term teams with missionary hosts.

• Annually traveled internationally visiting the missionaries, pastors, and ministries the church supported

• Administered and allocated an average missions budget of $1.5 million per year to more than 60 missionaries, pastors, and missionaries.

Job Title: Staff Pastor

• Developed and administered a Men’s Ministry based on Acts 1:8 involving more than 300 men

• Responsible for all Pastoral Care, which involved hospital, nursing home, and in-home visitation

• Developed a local jail ministry and recruited individuals to visit inmates in local facilities

• Oversaw more than 20 Home Fellowship Groups

• Developed a Pre-Marital Counseling Program

• Performed the majority of all funerals and weddings at the church EDUCATION HISTORY

University of Delaware

Newark DE

Bachelor of Science – Accounting

Asian Seminary of Christian Ministries

Manila, Philippines

Awarded an Honorary Doctor of Divinity (D.D.) for 20 Years of Outstanding Missions Service OTHER POSITIONS

2009 – 2012

Member of the Board of Directors

Asian Seminary of Christian Ministries

Manila, Philippines

2000 - 2007

Member of the Board of Directors

European Theological Seminary

Kniebis, Germany

Volunteer Experience

USO North Carolina

Charlotte Douglas Airport

Charlotte, NC

Volunteer and Honors Support Team

Holder of Green Airport Escort Security Badge

United States Navy

NAS Cecil Field

Jacksonville, FL

Honorary Discharge

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