Customer Service Business Administration

MASTER BUSINESS ADMINISTRATION

Business Administration Process Improvement Team Management CPA Business Administration with core strengths in customer service, account and project management, operational leadership of B2B projects requiring precision and accuracy in scheduling, finance, process improvement and personnel management, problem solver, avid and quick learner Team Manager, with dedicated and highly focused work ethic committed to driving cost reduction and efficiency while directing work force in on-time completion of projects. Trusted Assistant, offering key support to leadership in all financial requirements of business to deliver peak efficiency and productivity across numerous simultaneous projects. WORK EXPERIENCE

SAMS CLUB 2022 Midland TX

Member Specialist

Provides member service by maintaining self-checkout area; resolving member issues and concerns; promoting Sam's Club products and services; providing guidance and support to members regarding self-service technology; processing member purchases; assisting with payments, returns, refunds, and exchanges according to company policies and procedures CHITOS RESTAURANT 2019 to 2021, Midland TX

Customer Service Specialist (Spanish)

Worked as full time Customer service representative in a high-volume restaurant RAFAEL MARIA BARALT UNIVERSITY 2018 - 2019 ZULIA, Venezuela Business Administration Professor

Instructing Master Business Administration, Facilitated Accounting, Economics, and management courses in a face-to-face environment in one of the most important universities in the Zulia state.

Committed to Academic Excellence and exceptional service, with great ability to perform work in a classroom or office setting.

Overhauled courses in the university to comply with updated laws, regulations, standards, and specific National and international accreditations.

Served as Mentor and Tutor for final Projects.

Developed Teaching strategies to reach out different learning styles and different motivations letters.

Recognized as subject matter expert and support research and case studies to create better practices and standards implementation. HALLIBURTON 2015 - 2018 ZULIA, Venezuela

Senior Administrative Specialist and Project Manager Deliver firsthand support to senior leaders and decision makers while managing a variety of key functions.

Review / process invoices and Pos, Coordinate Board packages for meetings.

Conducted on-site hiring and training of all Office team.

Drove compliance of all activities with city, company, and customer requirements. Reviewed scope of work, approved expenditures, and monitored budget to avoid runaway costs. Oil & Gas payroll management

Handled all management functions during management’s absence

Managed end-to-end project scheduling, Vendor contracts, sales.

Supervised over 30 employees and enforcing business development, policies, and procedures. SERVITRAMSA 2003 - 2015 ZULIA, Venezuela

VP and Business Administrator Manager

Managed Company finances, Quality and Human Resources departments, procedures that comply with the regulations, international and national laws.

Managed all aspects for the Financials of the company including P&L, AR/AP, Payrolls, Bookkeeping, Taxes, Audits, Assets management.

Negotiated and completed over $300k yearly contracts with main customers as Halliburton, Oxiteno, Schlumberger, CPVEN

Supported Sales Team throughout the sales process, including but not limited to invoicing, inventory, and order management.

Supervise directly 40 people including, Purchasing, Logistics, Safety, Supply chain and Finance.

Managed end-to-end project scheduling, business development, sales, coordinated logistics, inventory management, per-diems, expenses, and managed over $25K weekly budget, customer invoicing, direct customer support

Sold over $5M in products and services

EDUCATION

Instituto Universitario de Tecnología Readic (UNIR) Cabimas, Venezuela Associate of business administration

Rafael María Baralt University Cabimas, Venezuela

Bachelor Business administration in Industrial Management LA Universidad Del Zulia (LUZ) Maracaibo, Venezuela Master of Business Administration and Accounting

Alethia Arrieta 501 S Loop 250 W apt 256

Midland, TX 79705

432-***-**** **************@*****.***

Key Strengths

Project Management

Microsoft Office

Customer Service

Logistics Coordination

Payroll

Invoicing & Collections

Expense Reporting/Budgeting

Scheduling & Planning

Administrative Control

Process Improvement

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