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Resume:
Rachel Morgan
**** * *** **, ************, *****, TN (US)
**********@*****.***
PROFESSIONAL SUMMARY
I am a positive, detail-oriented health care professional offering over 15 years of experience in phlebotomy and healthcare management.
I am dependable, adaptable, trustworthy, and patient-focused with exceptional organization skills. I put patient health and satisfaction above all else. I can maintain a clean and sterile working enviroment, having never collected a contaminated blood culutre. EMPLOYMENT HISTORY
Sr Lab Assistant, Covenant Health
• Performed venipuncture, collecting and maintaining proper handling of venous and capillary specimens.
• Conducted routine laboratory tests and sample collection, using aseptic techniques. logged specimens in and prepared for testing.
• Registered and input physician orders, ensuring pt information and test code accuracy and completeness, maintained timely correction of errors.
• Educated patients about venipuncture process, tailoring instructions to patients' individual circumstances, ages, etc in a courteous manner.
• Performed general office duties, completed Inventory and stocking medical, lab, or office supplies or equipment.
• Assisted in the orientation and training of new and existing employees.
• Followed proper safety standards, completed required education assignements
Jul. 2022 - Apr. 2024
Morristown, Tennessee
In Home Caregiver, Private Care
• Monitored progress and documented patient health status changes, monitored pt vital signs, administered medications, tube feedings, Sep. 2015 - Sep. 2021
Rogersville, Tennessee
and tracked behaviors to keep family and care team well informed.
• Maintained clean, safe, and well organized pt enviroment as well as supervised and assisted with daily activities
• Assisted with dressing guidance, grooming, meal prep, etc
• Turned and positioned bedbound pt to prevent bedsores and maintained comfort levels.
Administration, Hometown Home Health Care, Inc
• Coached and guided senior management to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels
• Increased company revenue through agressive new marketing strategies
• Oversaw skilled staff recruitment and development of initiatives to keep workforce skilled and effective.
• Managed care and service guidance from admission to discharge.
• Assisted with the orchestration of quality-driven, cost effective care for numerous patients of all ages with diverse medical conditions in a variety of home care settings.
Jan. 2011 - Sep. 2015
Rogersville, Tennessee
Administration/Billing Assistance and Phlebotomy, Hometown Home Health Care, Inc
• Reviewed billing issues and resolved concerns, managed monthly billing to meet company revenue.
• Used HHC3000 to input information into computerized MHR, used ICD9, ICD10, ICD11, CPT coding to assign diagnostic codes and procedural codes to pt records for billing purposes
• Reviewed pt charts and interpreted documentation to better understand health histories, diagnoses, procedures, and treatments; checked for accuricies and completeness
• Correctly coded and billed medical claims for our home health agency for proper reimbursement, provided clerical support to all staff, maintained office supplies inventory.
Sep. 2005 - Aug. 2011
Rogersville, Tennessee
EDUCATION
3 of 4 years completed in Nursing
• ETSU & Walters State Community College,, Tennessee 2009
Certification:Medical Coding & Billing
• Walters State Community College, Morristown, Tennessee 2008
Certification:Phlebotomy
• East Tn Adult Education, Johnson City, Tennessee Jun. 2006
High School Diploma
• Cherokee High School, Rogersville, Tennessee
Jun. 2005
Venipuncture
Universal Precautions/Biohazard
policy Compliance
Typing, approx 70 WPM
Good time management & organization
skills, friendly bedside manner
SKILLS
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