Customer Service Medical Assistant
Resume:
Christa Tingen
Patient Coordinator /Customer Service/Admin Assistant
Culpeper, VA 22701
*************@*****.***
To expand and enrich my excellent communication, organizational and people skills to a challenging position by exploring new avenues and opportunities and implementing my professional ability. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk/Medical Assistant
National Vascular Associates - Warrenton, VA
November 2023 to Present
Welcome and greet patients. Email, Take co-payments, scan paperwork and insurance documents and cards into ATHENA, email, fax paperwork to other doctors with ATHENA, answer and route phone calls. Enter and update patient information in ATHENA. Keep track of office inventory. Assist Office manager with daily tasks as a right- hand man. Assign and close faxes in ATHENA. Check patients in and out. Room patients and take vitals. A presence in the room as requested by the doctor . Take meeting minutes and type it at end of meeting. Insurance verification and issues as they arise and communicate with the insurance department as needed. Receive and open mail. Sign for packages. Schedule surgeries and follow ups. Other duties as assigned and asked daily. Patient Coordinator
Ivy Rehab Network - Culpeper, VA
November 2022 to September 2023
Greet and check patients in and out. Collect co-pays as they apply. Answer phones. New patients intake. Schedule and reschedule appointments. Open the schedule as asked. Fax, copy and email as requested. Responsible for getting more Authorization for Worker Comp, VA and Tricare patients. Assist the therapists as asked and many other clerical duties as requested.
• TEMP POSITION
Receptionist. P/T
Hilldrup - Stafford County, VA
March 2020 to January 2022
Greeted visitors and employees upon entering the building. Answer phones as well as look up, by order number in computer system and transfer calls to appropriate employee/department . Fax, copy, create badges and check visitors in and out on computer. Lock and turn off lights at the end of the day. Assist Accounting with assignments as they come in. Send emails. Update employer phone lists and keep lobby tidy and clean.
• TEMP POSITION/REMOTE
Medical Secretary
Colonial Internal Medicine Associates - Fredericksburg, VA September 2019 to March 2020
Main window secretary. Check patients in and out. Scan insurance cards and Id's. Answer and schedule appointment as well as transfer patients to MA's. Fax, scan, copy documents. Indexing in fax server as well as medical record scanning along with scanning documents to patient charts.Medical secretary to one of the Dr's in the practice. Script refill requests and sending messages to Dr's and MA's. Take co- payments and payments via phone and in person. Closing of the batches daily before close of day along with other tasks asked throughout the day... Worked with All Scripts and EHR
• RELOCATED
Office Administrator
Industrial Concrete - Fredericksburg, VA
June 2018 to September 2019
Responsible for badging procedures for employees, citizen and non citizen for jobs on military bases. Handle background checks, E-Verify, personal employee information. Answer phones, take messages. Assist Payroll, A/P, A/R. Handle multiple spread sheets updating information daily. Renew vehicle tags, plates and maintain filing for vehicles and employees. Order supplies and assist as needed throughout the office.
• COMPANY DOWNSIZE DUE TO LACK OF BUSINESS
A/R Administrative Assistant
Cintas - Culpeper, VA
November 2017 to June 2018
Responsible for Supporting the A/R team. Complete IOD's, Do monthly email as well as weekly email/ sending invoices to customers. Entering IOD's for 4 locations on a weekly spreadsheet and send it out to managers. Call about returned mail to confirm address and update correct one. Enter detailed notes in AS400 system after each IOD, phone call and email sent out. Send weekly invoices to Southern Management and prepare it for Vornado. Complete monthly statements. Assist with Unapplied Credit Reports. Scan, email, fax, print, copy, data entry All Admin duties as assigned by my boss.
• TEMP POSITION
Data Entry/Receptionist, Admin
PDS/Potomac Disposal Services - Manassas, VA
December 2008 to February 2009
Responsible for time and price changes into Tower software for all routes on a daily basis; Maintained daily and monthly reports for specific customers; Input accurate data and transmitted to the customers at month end; Coordinated and managed payment of all invoices in a timely manner; Responsible for inter-office mail distribution; Coordinated with facilities when maintenance was required; Acted as Liaison between vendors and PDS; Assisted with accurate routing of customer calls to the proper departments; Assisted in the prioritization of tasks; tracking and ensuring timely completion of all tasks; tracking incoming correspondence; managed calendars, scheduled meetings and associated logistics; Scanning and filing of documentation and invoices; maintained electronic and hard copy archives; Created and edited PowerPoint presentations; Tracked project progress and assisted with expense reports; managed office organization and supply inventory and submitted orders when necessary.
• RELOCATED
Receptionist/Office Manager
Coldwell Banker - Woodbridge, VA
June 2008 to December 2008
Responsible for any and all Administrative Duties including copying, filing, faxing and receiving faxes; Responsible for answering multi-line phone, transferring calls and taking messages; Created documents using Word and Excel; Responsible for coordination of office maintenance such as ordering and maintaining supplies; Monitored and Maintained all bank sites in Keystone software with price changes and listing extensions; Updated information on MATRIX software and uploaded the Updated MLS sheets to bank sites as requested, periodically throughout the day; Assisted in the processing of ratified property contracts and provided general informational responses to questions. Sorted and distributed mail as well as sent and received packages via UPS; Contacted CSS with new listing information including Lock Box Codes and provided notification to the contractor of any inaccurate coding; Responded to multiple requests for assistance from other team members.
Provisioning Analyst
Cicat Networks - Fairfax, VA
June 2006 to December 2006
Place and track orders for various clients for DSL or Cable Internet, Call the site and inform of install date/ time. Follow up with the site after install to ensure it was completed correctly, Keep detailed notes in Rivermine system during the order process and close the order when everything is complete.
• TEMP POSITION
Relocation Coordinator/Accounts Receivable Clerk
ABLE Moving and Storage - Manassas, VA
January 2006 to June 2006
Admin duties including; answering phones, taking messages, copying, faxing, filing and performing data entry, Deal one on one with assigned salesmen, Moves included GSA moves, military moves, long distance moves, national and international moves.
• LAID OFF (Slow and didn’t need 3 relocation coordinators and, I was hired last) Receptionist/Customer Service Representative
Learning Tree International - Reston, VA
January 2000 to February 2002
Customer Service Rep (5/2001 to 4/2002)
Reception duties
• Coordinated intra- office phone system, Assisted HR with individual employee matters, Maintained company time and attendance database, Recorded invoices into Excel and shipping requests into database, Reserved and coordinated reservations in conference room database, Sorted and distributed employee mail, Consolidated and transferred PO's and printed requisitions. Customer Service Duties
• Answered phone inquiries regarding company-training courses, Phoned/Emailed prospective students to confirm, cancel or transfer their course. Logged detail comments into BARK database after speaking with a student, E-mailed student confirmations.
• 9/11 LAY OFFS
Education
Certificate in Psychology
Kaplan University
Present
High school diploma or GED
Skills
• Administrative Assistant
• Outlook
• Office Admin
• Front Office
• Front Desk
• Quickbooks
• Office 365
• Medical Records
• Scheduling
• Word
• MS Office
• Time Management
• EMR
• Medical Office Experience
• Allscripts
• Medical Scheduling
• Insurance Verification
• Medical Terminology
• HIPAA
• Computer Skills
• Data Entry
• Patient Care
• Microsoft Excel
• Administrative experience
• Customer service
• Microsoft Office
• Medical receptionist
• Accounts Receivable
• Inside Sales
• Clerical Experience
• Customer support (10+ years)
• Front desk
• Clerical experience
• Medical terminology
• Customer service
• Medical records
• Cash handling
• EMR systems
• HIPAA
• Typing
• QuickBooks
• Upselling
• Inside sales
• Construction
• Cash register
• Accounts receivable
• Accounting
• Office management
• CSS
• Medical office experience
• Medical administrative support
• Communication skills
• Medical receptionist
• Eaglesoft
• Insurance verification
• Dental receptionist
• Dental terminology
• Dental assisting
• Organizational skills
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Office experience
• Epic
• Patient service
• Administrative experience
• Accounts payable
• Dental office experience
• Medical billing
• Order entry
• Supervising experience
• Athenahealth
Certifications and Licenses
Driver's License
Certified Notary Public
Assessments
Project timeline management — Proficient
May 2024
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
November 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
November 2022
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient May 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Completed
February 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed
Verbal communication — Proficient
November 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
May 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Conscientiousness — Proficient
October 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Filing & organization — Proficient
April 2024
Arranging and managing information or materials using a set of rules Full results: Proficient
Medical receptionist skills — Proficient
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Sales skills — Proficient
October 2022
Influencing and negotiating with customers
Full results: Proficient
Work style: Professionalism — Proficient
June 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Analyzing data — Completed
January 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Completed
Customer service — Proficient
February 2021
Identifying and resolving common customer issues
Full results: Proficient
Basic bookkeeping — Proficient
May 2021
Calculating and determining the accuracy of financial data Full results: Proficient
Work style: Reliability — Proficient
August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Protecting patient privacy — Proficient
November 2023
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Computer Skills
Familiar with the following software packages:
• Microsoft Office
• Quickbooks
• Lotus Notes 1.2.3
• Excel
• Power Point
• Tower
• Matrix
• Keystone
• EHR
• All Scripts
• Fonality
• HUD Softphone
• MoversSuite
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