Customer Service Warehouse Associate

Tennille Edwards

Enthusiastic client services professional with strong background directly

interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Customer Service Representative, 03/2021 - 01/2022 Discover Books - Baltimore, MD

Sales Associate, 02/2019 - 12/2020

Under Amour - Baltimore, MD

Customer Service Associate, 02/2019 - 12/2020

Target - Washington, DC

Bachelor of Arts, Expected in 06/2027

Strayer University

High School Diploma, 2002

Northwestern Senior High

Some College (No Degree)

Tesst Collage

Baltimore, MD 21215 ● +1-301-***-**** ● ***************@*****.*** SUMMARY

EXPERIENCE

Assisted customers with making payments or establishing payment plans to bring accounts current.

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Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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● Consulted with customers to resolve service and billing issues.

● Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

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● Set up and activated customer accounts.

● Collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

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Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

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Sold various products by explaining unique features and educating customers on proper application or usage.

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Built and maintained relationships with peers and upper management to drive team success.

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Answered product questions with up-to-date knowledge of sales and promotions.

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Engaged customers in friendly, professional dialogue to determine needs.

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● Increased purchase amounts by cross-selling with similar products.

● Assisted teammates with sales-processing tasks to meet daily sales goals. Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

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Educated customers on special pricing opportunities and company offerings.

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Documented customer correspondence in CRM to track requests, problems and solutions.

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● Assisted customers with making payments or establishing payment plans SKILLS

● Report generation

● Credit card payment processing

● Report creation

● Promotional support

● Microsoft Office expertise

● Customer relations

● Quality assurance controls

● Office equipment proficiency

● Call Center Operations

● Inbound and Outbound Calling

● Problem-solving abilities

● Adaptive team player

EDUCATION AND

TRAINING

to bring accounts current.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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● Troubleshot shortages and overages to support quality control efforts. Developed and organized electronic files to maintain customer service- related documents.

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