Customer Service Guest Services

NITIN DOGRA

***/**, ********* ******* ******, Street no 15,Near shiv mandir, fazalpur,New delhi-110092 P : +919*********

E : ************@*****.***

DOB : 08-04-1994

OBJECTIVE

Friendly guest services professional offering for 3 years of superior service in the hospitality industry and 1 year of experience in customer executive. As a Guest Services Agent role in which to leverage strong hospitality knowledge and a drive for cultivating guest loyalty and guest satisfaction.

EXPERIENCE

09/2017 - 01/20

03/Aug/2022 -

04/Aug/2023

CROWNE PLAZA MAYUR VIHAR, NEW DELHI

Food and Beverage server

Greeting customers upon arrival and offer assistance Handling order taking and responsible for the food delivered on time. Maintained consistent positive customer feedback.

Handling all customer relations issues in a gracious manner and in accordance with company policies. TECH MAHINDRA

customer service executive

Answering customer inquiries

Resolving issues and building relationships that promote loyalty and repeat business Responding to phone call and email requests and maintaining customer service records. EDUCATION

2014

intermediate

Grades - 6.0

2017

Bachelor of Science in hospitality

Grades - 6.0

NATIONAL INSTITUTE OF OPENING SCHOOL

CHITKARA UNIVERSITY

SKILLS • Motivated team player

• Strong interpersonal skills

• Time management

• adaptability

• Postive behaviour on busy operation time so that we can easily handle the situation.

• Customer service

• Empathy

,

PROJECTS INDUSTRIAL EXPOSURE:

Duration : 17 weeks training (7”DEC 2015 to 1”APRIL 2016). Hotel : Fairmont JAIPUR

Responsible for order delivery on time.

To ensure the operation running smoothly

Handling all customer relations issues in a gracious manner and in accordance with company policies. Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

INTERESTS fitness, photography

ACHIEVEMENTS & AWARDS

certificate of achievement in food and beverage service (winning ways"Trailblazer programme". Certificate of completion (DBA ESSENTIAL MODULE-INDIA 2018-19(DIAGEO Bar academy) ACTIVITIES

certificate of proficiency in

Personal survival techniques

fire prevention and fire fighting

elementary first aid

personal safety and social responsibility

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