Customer Service Representative
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
D'ASHRA
PENMAN
********@*****.***
Lansing, MI 48910
I am a dedicated professional with demonstrated strengths in customer service, time management, and multitasking. I am great at troubleshooting problems and building successful solutions. I have excellent verbal and written communication skills with a strong background cultivating positive relationships and exceeding goals.
• Customer service
• Time management
• Multitasking
• Troubleshooting
• Problem-solving
• Verbal communication
• Written communication
• Relationship building
• Goal setting
• Account updates
• Order documentation
• Complaint investigation
• Inbound call management
• Attention to detail
• Listening skills
• Transactions and Cash Handling
PRODUCTION WORKER 04/2023 to Current
Meijer - Lansing, MI
• Inspected product quality prior to packaging and shipment.
• Monitored production line operations to ensure efficiency and accuracy.
• Cleaned up work area at end of shift to maintain safe working environment.
• Ensured proper labeling of completed products before shipping out.
• Sorted and packaged products to prepare for processing or shipment. ACCOUNT SERVICE REPRESENTATIVE 02/2020 to 02/2023 GC Services - Lansing, MI
Met inbound and outbound customer needs while maintaining strict performance targets
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Completed inquiries and followed up with customers to share findings and offer solutions
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Referred unresolved customer grievances to designated departments for further investigation
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Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
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• Updated records with all interactions and customers transactions Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
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HOSPITALITY REPRESENTATIVE 03/2018 to 01/2020
LGC Hospitality - Detroit, Michigan
• Made and confirmed reservations
Responded promptly to customer, vendor, and staff questions and quickly resolved issues, cultivating strong, long-term relationships
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• Satisfied guest needs with prompt, knowledgeable service
• Greeted, registered, and assigned guests to their tables Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
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CASHIER 01/2016 to 06/2018
EDUCATION
Mconalds - Lansing, MI
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
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• Issued receipts, refunds, credits or change due to customers. Greeted customers and answered any questions they had about the store's products and services.
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Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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• Performed other duties as assigned by management. Avondale - Auburn Hills, Michigan
High School Diploma
06/2019
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