Data Entry Customer Service

Hermeregildo "Alex" Almendarez

San Antonio, Texas

Phone: 210-***-****

Email: ************.**********@*****.***

Professional Summary

Dynamic and detail-oriented retail sales associate with 20 years of diverse experience spanning customer service, retail management, and technical support. Adept at streamlining operations, managing inventory, and delivering exceptional service across various sectors. Proven track record in enhancing customer satisfaction, boosting sales, and handling complex transactions with ease. Seeking to leverage extensive background in a data entry role to contribute to organizational efficiency.

Experience

Management

*The Well / Bigz Burger Joint* — San Antonio, TX

03/2019 - Present

- Spearhead daily operations, including inventory management, order placement, and event promotions, ensuring smooth and efficient service.

- Implement strategies that enhance customer experiences and maintain high standards of cleanliness and service quality.

Data Entry Clerk

*HD Supply* — San Antonio, TX

01/2022 - 09/2023

- Accurately entered and updated data into company databases, ensuring data integrity and accessibility.

- Assisted in generating reports and managing data records, contributing to improved operational efficiency.

Receiving Associate

*Carrier Enterprise* — San Antonio, TX

09/2020 - 12/2021

- Coordinated the receiving and inspection of high-end merchandise, maintaining an organized warehouse environment.

- Ensured accuracy in product handling and inventory management, supporting smooth logistics operations.

Server and Bartender

*Kona Grill* — San Antonio, TX

11/2018 - 01/2021

- Delivered outstanding service in a high-paced dining environment, including beverage preparation and customer interaction.

- Fostered a positive dining atmosphere, handling customer inquiries and resolving issues promptly.

Sales Representative

*Verizon* — San Antonio, TX

11/2015 - 11/2018

- Guided customers through the selection and purchase of smartphones, tablets, and other technology, tailoring solutions to their needs.

- Provided troubleshooting support and product education, enhancing customer understanding and satisfaction.

Skills

- Advanced Customer Service

- Data Entry & Management

- Inventory & Warehouse Management

- Restaurant & Bar Operations

- Bilingual Communication (English/Spanish)

- Proficient in Microsoft Word & Excel

- Problem Solving & Troubleshooting

Education

**Laredo Community College** — Laredo, TX

Associate Degree in IT, 06/2001

**Texas A&M International University** — Laredo, TX Bachelor's Degree in IT, 01/2003

Certifications

- TABC (Texas Alcoholic Beverage Commission)

- Forklift Operator

Languages

- English (Fluent)

- Spanish (Fluent)

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