Follow Up Customer Services

Professional Profile

‘A passionate and innovative Sales & Marketing Consultant with over 3 years’ experience in delivering high quality customer services and management, and a successful background in the achievement of organisational growth.’

Possesses exceptional communication skills and the ability to effectively manage and motivate high performance teams in the creation of innovative and unique customer experiences to achieve customer satisfaction. Skilled in the administrative management, overseeing the implementation of strategic initiatives while encouraging the delivery of high-quality standards.

Exhibits profound knowledge of daily activities in providing the quality of services & coordination to the people.

Core Skills

Sales Management

Communication Skills

Critical Thinking

Team Management

People Management

Organizational Skills

Career Summary

2019 March – Present Date

Tower Automotive

Outline

A personal whole sales license business authorized to purchase vehicles from auctions. Vehicles are purchased and are shipped overseas or are maintained and resold at the auction. This business has created a large increase in client base and client referral growth.

Main Responsibilities

Car Bid vehicle follow-up

Car ownership approval confirmation

Payment processing

Vehicle titles follow up and full paperwork completion prior to shipment

Clients follow up and update

Sales Transitions collection

Shipment companies’ expansion

August 2020- May 2021

Groove Ford

Outline

Car dealership focusing on customer outreach; providing new and pre-owned vehicles with flexible financing options and competitive rates guaranteeing positive experiences for customers.

Main Responsibilities

Customer assistance with purchases

Network and stakeholder’s expansion

Sales opening and product value open the sale and built the value on the product and educated with the process

Product urgency creation to secure sale

Walk through and in-depth explanation of process to customers + follow up and thorough question response

Sales generation

April 2016 – Feb 2019

Sales Consultant

Mile High Honda

Outline

Generating leads and turning them into opportunities for sales. Contacting potential customers.

Main Responsibilities

Full customer assistance to meet requirements

Thorough questions’ response as to lead to customer satisfaction by giving the best vehicle requirements that meets the customer satisfaction.

Work closely with the management for resolution prompting of any customer complaints

CSI for feedback application

Creative brainstorming to enhance products

Mar 2014 – Nov 2015

Sales Consultant

Larry H Miler Volkswagen

Outline

Providing first-class sales by answering all questions raised by consumers about a vehicle and acting as a liaison between consumers and manufacturers.

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Main Responsibilities

Customer meetings in a sales environment to drive product sales and knowledge.

Advanced products knowledge demonstration

Company policies and procedures adherence

Sales appointments with clients

Employee collaboration for vehicle purchase availability for customer

New leads generation by meeting with consumers.

Education & Qualifications

Higher Diploma

Professional Development

Training / Courses

Certifications

Additional Information

IT Skills:

Microsoft Office including Word, Excel and PowerPoint.

Languages:

Arabic (Native) English (Fluent)

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