Administrator/Operations Manger.

GUSTAVO BLANCO GONZALEZ

***** *******

EL PASO, TX 79936

Phone: 915-***-****

Email: *******************@*****.***

Objective

Eager to contribute dynamic client service, team building, and financial-data analysis towards an organization that rewards reliability, dedication, and a solid work ethic. Employment History

DHARMA Home Care Inc dba HOMEWATCH CAREGIVERS EL PASO TX June 2020 to Present

Operations Manager / Alternate Administrator

Ensure execution of operational policies and procedures. Ensures Agency comply with Federal & State regulations. Responsible for requesting, recording/tracking, and storage of all required proof of training and certifications for 1100 employees and contract staff. Planning, directing, and coordinating the daily operations of the agency, overseeing multiple departments and locations for homecare and care for non-elderly disabled people, including children. Prepare a monthly action plan and visit schedule to identify referral sources and contacts to be made. Managing staff members always maintaining an office setting. Setting policies for and keep records of criteria for admission to service, case assignments and case management to meet emerging needs for individual patients as well as the agency and community as a whole. Management responsibilities are skill development, hiring and terminating, scheduling, measuring performance and promotions, billing and payroll. Manage workflow to ensure all payroll transactions are processed accurately and timely. Reconcile payroll prior to transmission and validate confirmed reports. Supervise the payroll processing activities for the payroll department, which includes work allocation, problem resolution and training.

Proudly serving, assisting and supporting the health and wellbeing of veterans of all eras who require the assistance of another, working directly with Veterans presenting a plan of care for Homemaker and Respite services to the Veterans Affairs Office. Track and documenting relevant data on a timely basis and maintain complete and organized client files. Facilitate and coordinate Providers and VA Staff and any other service provider working to meet the needs of Veterans. Utilization of data for the completion of monthly billing of services to the Veterans Administration. Represent the Homewatch Caregivers office (outreach) in the local community by maintaining an active membership in industry related organizations (case managers' societies and area home health councils). Store Manager / Pronto Insurance

February 2020 to June 2020

Meet new business production goals and objectives as established. Looking for new business via telephone, networking, and other lead sources. Develop insurance quotes, makes sales presentations, and to close all sales. Supervising assigned staff, establishing individual goals and evaluating results. Responsible for developing sales reports, financials including banking and payroll. Accountable for oversee effective coverage plans with accurate and competitive pricing including advertising, promotions, in-store display and layout. Responsible for developing sales reports as needed. Operations Manager / Pegasus Insurance & Vital Health Plans July 2015 to February 2020

Promoting health insurance plans, effectively explain the benefits of coverage and verify policy information. Presentation of a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Supervise staff responsible for billing claims, routing upstream issues, and resolving denials to ensure accurate and timely collections. Coordinating ACA (Affordable Care Act) and private enrollments by updating the data base system for insurance renewals for upcoming years. Scheduling workload to meet priorities and targets to all licensed agents. Oversee the finances tracked and recorded, ensuring operations are functioning within budgetary constraints by creating projections for future fiscal needs, monitoring patient billing and payments, and presenting financial realities to the Broker/Owner. Responsible for recruiting, training, supervising, and retaining staff in insurance settings. Working shoulder to shoulder with Broker and the business to gather & review renewal information for corporate insurance arrangements. Setting strategies for event management within the organization, produce clear guidelines and ensure adherence to the procedures, in conjunction with relevant teams. Reviewing existing processes and recommending changes to the insurance computer systems which will involve liaising with IT Team.

Accountable for the day to day project management, including building a project plan to oversee scope, cost, timelines, risk, quality issues, and communications. Overseeing the project's execution, including mitigating distractions, facilitating any needed issue-resolution, and leading the team through project changes. Throughout the project's lifecycle, monitoring progress, managing budget, ensuring milestones are reached, and compare actual performance vs. scheduled performance. Confirming all activities necessary to complete the project's goal are finished, including any sign-offs, resource reliefs and project archiving.

Sales Manager and Manager on Duty / Camino Real Hotel September 2014 to June 2015

Worked as the only Sales Manager in the planning and administering of sales. Meeting with sales director to discuss strategy, review financial reports and track key metrics. In constant communication with key account reps from Priceline, Expedia and other OTAs (Online Travel Associations). Also responding to request for proposals from Tourism Bureaus and Convention Visitor’s Bureaus. Looking for sales and catering leads for the purpose of selling guest facilities in accordance with hotel business objectives for profitability, sales volume and target market segment. Nonstop developing of new ways to expand the client base through prospecting, marketing and key relationships. Developed marketing materials for the hotel and implement/oversee the hotel’s marketing program. Proactively reached out to organizations, associations and companies that may require hotel rooms and/or meeting space for conferences and events by having in-person meetings with potential accounts to explain the hotel’s unique value proposition and to negotiate future business opportunities.

Networking with wedding planners and special event planners to increase bookings for these types of events, negotiating and designing special group rates for key accounts. Conducted daily sales calls and arrange site inspection trips to hotel. Developed new business accounts and sales proposals for clients, following up and closing contracts on all business leads within a 24-hour response timeline to clients

(top accounts: entertainment, government, education, manufacturing industry). Supervised management of housekeeping, front office, security and building/grounds maintenance. Handled reservations, sales and marketing. Hired and trained staff and monitors their performance and oversaw scheduling as a Manager on Duty.

Business Services Professional / Upper Rio Grande Workforce Solutions November 2011 to March 2014

Develop, maintain, and implement business continuity and strategies for securing job postings. Interviewing employers to assess and record information regarding training, employment needs and labor market trends. Conducts outreach presentations to employers, chambers of commerce and economic development agencies in the El Paso area. Effective implementation of the online labor market tools in a daily basis. Act as the liaison between employers and the SERCO-operated Workforce Centers and adheres to the SERCO mission. Promoting the services of Workforce Solutions to local employers in need of hiring qualified employees. Responsible for the coordination, development, recruitment, account maintenance, and outreach activities to prospective employers in the Upper Rio Grande Area always in compliance to federal, state and local provisions related to job placement.

Achievements:

• Exceed goals set by SERCO and the Business Services Unit to target job development opportunities for Choices (State Grant) customers without duplicating efforts with the region's employers.

• Contributing with area Chambers of Commerce, institutions of higher education, and regional employers regarding economic and employment trends in the Upper Rio Grande Area.

• Conducted informational interviews, job site analysis, and pro-active negotiations with employers form job creation, job carving, and other employment arrangements for Choices customers.

• Participated on-the-spot job attainment skills practice, including interview practice and resume or portfolio development.

Training Specialist / ESC Region 19 Head Start

October 2008 to September 2011

Recruited and trained over 1500 Head Start parents. Council Head Start parents to address educational concerns (Referrals) Three years of demonstrated experience, working on issues surrounding low- income families.

Continuous planning, preparing, and leading assigned parenting classes and individual parenting sessions. Acted as recruiter, and presenter for Region 19 Head Start events and other special events or programs, as assigned. Host monthly fatherhood meet up groups at various locations across El Paso County and Hudspeth Counties. Greet participants and ensure a positive, welcoming environment for learning; Input required data, as needed, into agency's and grantor's tracking database. Team player and team leader sharing and promoting to co-workers the way to employ numerous instructional strategies. Always align instruction with different learning styles in mind, working collaboratively with families, education staff and community partners to ensure that the program meets the needs of the whole child and supports parents/guardians in addressing family needs and setting and achieving family goals. Constantly prepared and maintained and timely submission of reports and records. Prepared documents, reports, list of resources, appointments for multi case staffing and follow- up visits.

Other activities and projects performed:

• Organized and led-out a weekend intensive group therapy training seminar (Retreat)

• Implement and support activities to ensure a strong connection between home and school. Including take-home learning activities.

• Presented the Responsible Fatherhood Program to Head Start educators and staff members.

• Presented in the Fathers and Sons Conference (SISD) for two consecutive years.

• Presented for inmates at El Paso County Government West Texas Community Supervision and Corrections Department

• Developed, implemented, and conducted Job Readiness Training for Head Start parents.

• Three (3) years of direct work experience in child abuse or domestic abuse. Drug Test Collector / Flash Truck Lines

October 2007 to September 2008

Collecting and get samples ready for additional laboratory testing and processing, transport the samples to different facilities in accordance with the Department Of Transportation (physical guidelines and Regulations).

Provided trainings for customers in USDOT Regulations. Organized and developed logistics. Generated repeated business through successful client follow-up. Provided instruction on data management and online services to customers. Keep records of customer interactions and transactions, recording details of inquiries and complaints, as well as actions taken. Developed and maintained monthly training schedule.

Education

Bachelor's Degree in Business Administration & Political Science Universidad Autónoma de Chihuahua, México.

Limited Lines Agent State

February 2020

Skills

• Sales Experience

• Management

• Computer

• Leadership

• Human resources

• Home care

• Presentation skills

• Project management

• Customer service

• Business Continuity Planning

• Sales Management

• Workforce Development

• Case Management

Languages

• English – Fluent

• Spanish - Fluent

Assessments

Work style: Reliability — Proficient

November 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity / Full results: Proficient Recruiting — Proficient

November 2021

Managing the candidate sourcing and selection process / Full results: Proficient Sales skills — Proficient

December 2021

Influencing and negotiating with customers /Full results: Proficient Additional Information

Other trainings and achievements (State Credits)

• Risk Management Principles

• TX Hospice HCSSA Licensing Rules

• TX HCSSA Licensing Rules - Part 1

• TX HCSSA Licensing Rules - Part 2

• HIPAA Do's and Don'ts: Electronic Communication and Social Media

• Effective Communication

• Corporate Compliance and Ethics

• Mastering the Details of a Project's Schedule and Budget

• Managing Performance

• Managing Human Resources

• Managing a Project to Minimize Risk and Maximize Quality

• Fundamentals of Management vs. Leadership

• FLSA for Supervisors

• Finding Your Bearings as a Project Manager

• Facing Confrontation in Customer Service

• Facing and Resolving Conflict in the Workplace

• Facing Challenges as a First-time Manager

• Ethics and Project Management

• Ethical Standards and PMI® Core Values

• Ethical Decision Making: The Basics

• Effectively Directing and Delegating as a Manager

• Crisis Management Basics for Paraprofessionals

• Alzheimer's disease and Related Disorders: Family and Ethical Issues

• Preventing Unnecessary Hospital Admissions and Readmissions

• About Infection Control and Prevention

• Abuse, Neglect, and Exploitation

• Abuse, Neglect, and Exploitation in the Elder Care Setting

• Caregiver Stress Management

• Caring for Older Adults: The Aging Process

• Duties of the Unlicensed Caregiver

• Home Care QAPI

• Understanding Physical, Emotional, and Spiritual Changes in Aging

• Use of Cultural Competence in Home Care

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