Customer Service Retail Sales

Tanya Estes

Memphis, TN ***** • 901-***-**** • ***************@*****.***

Professional Summary

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Results-driven Assistant Retail Manager with strong background in managing retail operations and providing excellent customer service. Proven track record of success in increasing sales, managing inventory and achieving financial goals. Smart with keen eye for data to identify areas for improvement. Talented Sales Assistant bringing enthusiasm and eagerness to learn new skills with retail sales. Focused on maximizing business success by capitalizing on sales and service opportunities. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Focused Member Service Manager offering [Number] years of experience in all aspects of retail management with success in leading regional teams towards achievement of customer service and company goals. Proven success in improving sales, customer satisfaction and overall efficiency through transformative leadership and process optimization. Excited to leverage expertise in retail operations management and new business development to enhance a growing team. Personable Retail Sales Manager offering excellent skills in managing talented teams and reducing shrink. Pursuing similar position where well-qualified individual with understanding of merchandising strategies is highly sought. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Skills

Strategic Planning

Performance Management

Sales Operation

Revenue Forecasting

Sales Tracking

Pipeline Management

Staff Management

Sales Reporting

Positive and Upbeat

Sales Processes

Goal Setting

Active listening

Team leadership

Multitasking capabilities

Customer Service

Account Acquisition

Operations Management

Work History

Sales Manager, 12/2018 to 02/2024

Macy's – Memphis, TN

Handled customer relations issues, enabling quick resolution, and client satisfaction. Resolved customer issues quickly to close deals and boost client satisfaction. Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.

Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Legal Assistant, 03/2003 to 01/2018

Law Office Of Addie Burks – Memphis, TN

Organized documents to manage paper and electronic filing systems of clients. Filed court documents and legal pleadings with court clerk on behalf of attorneys. Prepared and drafted correspondence and legal forms to maintain smooth communications. Managed accounts and client records of clients, observing confidentiality, and extreme discretion. Handled office scheduling and made notes for deadlines, motions, and other important dates. Education

Associate Degree in Medical Office : Medical Office, 04/2008 Concorde Career College - Memphis, TN

High School Diploma: 05/1995

Overton High School - Memphis, TN

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