Customer Service Executive Director

LISA NELSON

*** *** **** *****, #**, Ruidoso, NM 88345 H: 512-***-**** *************@*****.*** SUMMARY

I am a well-qualified, highly motivated, business professional who is focused, reliable, results-oriented, and s elf-directed. Being personable, positive, disciplined, focused, and dedicated are some of the important qualities I possess. I have a drive to succeed and a gift for gaining the trust, respect, and confidence of others as someone who is accomplished, business-savvy, and who may be counted on to take on and accomplish goals, as well as additional responsibilities.

AREAS OF EXPERTISE

SKILLS

• Communication

• Ability to Work Under Pressure

• Decision Making

• Time Management

• Self-motivation

• Conflict Resolution

• Leadership

• Adaptability

• Teamwork

• Organizational Skills

• Meticulous Attention to Detail

• Training and Development

• Client Relations

• Customer Needs Assessment

• Creative Problem Solving

• Multi-Task Management

• Customer Service and

Satisfaction

• Budgeting

• Grant Writing

• Computer Literate

• Project Management

• Business Development

• Account Management

• Marketing

• Expense Control

• Sales

• Advertising

• Event Planning

• Employee Retention

EXPERIENCE

11/2021 TO PRESENT SELF-EMPLOYED

EDUCATION AND TRAINING

07/2018 to Present

02/2018 to 06/2018

Assistant Registrar and VA School Certifying Officer University of the Southwest – Hobbs, NM

Executive Director

Faith In Action Hobbs, NM

11/2017 to 02/2018 Office Manager

Faith In Action Hobbs, NM

11/2016 to 08/2017 Sales and Customer Service Representative Snaz-see Styles Boutique Denver City, TX

11/2015 to 08/2016 Executive Director

Sheri's House of Hope, Inc Hobbs, NM

09/2015 to 06/2018 Independent Insurance Inspector 06/2012 to 08/2015 Property Manager/Administrator

Summerwind Terrace, LLC/Investment Company of the Southwest Hobbs, NM

08/1998 to 06/2012 Mother, wife, volunteer, grant writer, school board president, PTA president Stay-at-home Mother Granger, TX

12/1996 to 08/1998 Corporate Trainer

MCI Telecommunications Austin, TX

01/1992 to 12/1996 Regional Trainer

Jenny Craig Personal Weight Management Austin, TX 09/1990 to 12/1991 Proofer for Court Reporters

Looney & Co. Austin, TX

09/1988 to 05/1990 Assistant to the Dean of Humanities and Fine Arts The University of Texas of the Permian Basin Odessa, TX Moved to Austin in 1990 before completing: BA in Mass Communications/Public Relations

University of Texas of the Permian Basin Odessa, TX ACTIVITIES AND HONORS

Club MCI “Top Support” for 3Q 1997

Member, Texas State University Alumni Association

1987 BBA with an emphasis in Marketing

Texas State University San Marcos, Texas

1982 Permian High School Odessa, Texas

Court Reporting

Capitol City Careers Austin, TX

Zenger Miller Professional Training Certification

Stephen Covey Leadership Certification

New Mexico Tenant/Landlord Certification

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