Store Manager Personal Care

MARIE SHIRLEY GOINDOORAJOO

CARE GIVER STORE MANAGER

Trochetia Street, Pointe aux Sables, Port Louis, Mauritius

+230-****-**** ************@*****.*** linkedin.com/in/shirley-goindoorajoo

Professional Summary:

Dedicated to listening to clients, providing exceptional service, and prioritizing their well-being. Recognize the value of appreciated services, care, and attention to those in need. Experienced professional with a proven track record in strategic management, operations, and client-centered leadership. Proficient in fostering cohesive teams to drive business growth and customer satisfaction. Skilled in financial supervision, personnel management, and process optimization. Effective communicator in both English and French. Consistently excel in fast-paced environments, bringing a strong analytical approach to decision-making.

PROFESSIONAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

As a Caregiver/Personal Support Worker

Client care planning for in-home services or home care

Vital sign monitoring including blood pressure and pulse

Personal care tasks such as bed making, bathing, and dressing

Support for individuals with dementia and other conditions

Safety measures to prevent falls and ensure a secure environment

Assistance with daily activities and infection control

As a Shop Manager / Commercial and Administrative Officer

Strategic planning and technical competence

Advanced computer skills including EBP stock program

Effective communication with clients. Customer relationship management

Operational management and team leadership. Change management and operational efficiency

EXPERTISE:

Shop Management

Personal Care Assistance

Medication Administration

Client Relations

Client Communication

Operational Management

CPR/AED

Team Leadership

Patient Care

Sales Team Supervision

Filing Documents

Client Service

Safety Procedures

Cash Management

Physical Therapy administration

Invoicing

Inventory Management

Payment Processing

Vital Sign

Problem Solving

Communication

WORK EXPERIENCE:

Dec 2021 - Jul 2023 STORE MANAGER

MYSTORE, Alarobia, Antananarivo

Supervised sales team, managed showroom, and ensured pricing accuracy

Provided exceptional customer service including inquiries and proforma issuance

Oversaw cash management, invoicing, and collections

Managed orders, client relations, and inventory control

Dec 2020 - Feb 2021 OFFICE MANAGER

VIO and WTC, Village des Jeux, Akorondrano

Handled personnel management including payroll and legal matters

Developed supplier relationships for imports and exports

Managed invoices, payments, insurance, and tax matters

Responded to tenders and facilitated internal communication

Nov 2018 - Jul 2020 CAREGIVER

Provided care for elderly individual including personal assistance, medical appointments, and medication administration

Jul 2014 - Sept 2018 MANAGER

Ocean Sarlu, Akorondrano

Managed inventory, personnel, and financial accounts

Led marketing initiatives and monitored advertisements

Negotiated banking arrangements, payments, and insurance

Jun 2012 - Apr 2014 MANAGER

CMH, Andraharo

Oversaw inventory, personnel, and financial accounts

Managed supplier accounts and marketing activities

Negotiated banking, insurance, and tax matters

Jul 2007 - Sept 2009 CONSULTANT

One Only One Mada, Ambohibao

Handled tax documentation and invoicing

Managed payroll payments and salary administration

Interacted with clients and coordinated embroidery production

Mar 2004 - Dec 2006 TEXTILE DEPARTMENT MANAGER

ATS Madagascar / SYSTEC MADA, Akorondrano/Alarobia

Managed accounting processes and financial documents

Supervised sales team and provided support

Handled tax documentation and compliance

Nov 2001 - Jun 2002 ASSISTANT MANAGER

VIMA SARL, Akorondrano

Assisted Director with administrative tasks

Managed correspondence and communications

Monitored auto insurance affairs and scheduled meetings

Jun 1997 - Jun 2001 INDOOR AND OUTDOOR SALES/ADMINISTRATIVE OFFICER

ATS Madagascar, Tanjombato

Managed accounting processes and financial documents

Handled tax documentation and compliance

Managed customer orders and payment tracking

Coordinated purchasing and merchandise management

Oversaw warehouse and document organization

Feb 1995 - May 1997 SECRETARY/ADMINISTRATOR

GR Freightways, Port Louis

Prepared invoices for customs clearance

Managed checks for customs payments

Tracked customs clearance operations and client payments

Monitored arrival of goods and document reception

Assisted Director and Agents, organized files

Nov 1992 - Jan 1995 SECRETARY/ACCOUNTANT

Total Filling Station, Rose Hill

Managed accounts and cash receipts

Verified fuel sales against attendant receipts

Verified equipment rentals and monitored drivers

Handled phone calls and appointment scheduling

EDUCATION & QUALIFICATIONS:

BHUJOHARRY COLLEGE - Cambridge school certificate

DTS SECRETARIAT TRAINING

DTS TEXT PROCESSING AND COMPUTER TOOLS TRAINING

APPLE SEED PRODUCT AND CUSTOMER ADVISORY TRAINING

CERTIFICATE IN CAREGIVING, ALISON LEARNING

BASIC HEALTHCARE ASSISTANT CERTIFICATE AT QBTC, MAURITIUS

Contact this candidate