Customer Service Advisor
Resume:
Corbie Lynn Worth
Spring Hill, FL. 34608
***********@*****.***
SUMMARY
Service Advisor with extensive experience of 15 years in domestic, foreign and luxury brands. Proven track record of providing superior customer service. A very self-motivated and independent performer. A highly committed individual who is able to serve as a communication liaison between different parties of professionals, so the flow of information and project stages occur in a timely and accurate manner on behalf of the customer.
SKILLS
Quality-focused, Strong Communicator, Analytical, Problem Solving, Time Management, Customer Service Oriented, Knowledgeable & Dependable. Strong Technical Acumen WORK EXPERIENCE
Service Writer
Assistant Service Manager **
Ferman CJD of New Port Richey, FL.-July 2023
Love Honda, Homosassa, FL- March 2023-July 2023
Due to Medical Diagnosis took leave of absence for Breast Cancer, Treatments, Surgeries and Personal Lehigh Valley Honda, Emmaus PA.-August 2017-December 201 Thompson Lexus **, Doylestown, PA-November 2,015-August 2017 Wynn Volvo** Norristown, Pa-May 2014-November 2015 Maternity Leave & 3-year hiatus
Team Toyota Lawrenceville, NJ -October 2007-September 2008 Reedman Toll CJD** Langhorne, PA December 2006-October 2007 Crystal CJD of Brooksville & Inverness, FL March 2003-September 2006
• Identified problems and services by listening to customers description of symptoms, clarifying the description of problems.
• Verified the warranty and service contracts coverage by examining records and papers explained provisions.
• Contacted the fleet management companies that require authorization to start work or require estimates before authorizing repairs to begin.
• Prepared Repair Orders by describing symptoms, problems and causes discovered as well as repairs and services required, obtained approval signature, entered Ro into service database.
• Prioritized workflow by consulting with colleagues and team of technicians to meet deadlines.
• Assisted with scheduling work and issuing work to service technicians.
• Maintained customer rapport by explaining estimates and expected to return the vehicle.
• Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.
• Follow up with customers to meet expected timelines, status of repairs, parts and completion.
• Generated and closed repair orders submitted warranty and extended warranty claims.
• Active delivery with customer upon picks up of all work completed, final cost, recommendations, set up future services appointments, advise & ask complete CSI.
• Established high customer service satisfaction/retention by providing honest, prompt, and straightforward customer service.
• Answered technical questions via phone, email or in person.
• Conducted service follow up calls or emails.
** Additional Responsibilities as Assistant Service Manager ** 1. Maintained an affluent clientele in a fast paced quickly changing environment. 2. Handled escalated customer concerns to de-escalate and ensure highest satisfaction. 3. Dispatched work and managed numerous shop technicians Software Databases:
• ADP
• Reynolds & Reynolds
• Dealer Socket
• X-Time
• Prophet Line
EDUCATION & CERTIFICATIONS
• Bucks County Community College- Business Admin. & Accounting 1994-1995
• Freidman Retail Management Camp 1996
• Pasco Hernando Community College-Paralegal Studies 2003-2006
• CJD 5-Star Parts & Service Master Certified 2006-2008
• Toyota Parts & Service Certified
• Lexus Gold Service Certified
• Honda Parts & Service Certified
• Volvo Certification
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