Administrative Assistant Office Management

Mary Anessa Ward

MEDICAL CERTIFIED PROFESSIONAL CODER-APPRENTICE

Cairo, Georgia 229-***-**** ***************@*****.*** Objective

Over two decades client service experience

Administrative Assistant training

Five years of office management experience; three years spent as a small clinic office manager

HIPAA Bootcamp 2016: Co-authored Policies & Procedures for clinic

Researched, Obtained, and put into place a government grant for a previous business

Two years of experience as a cross-trained teller/universal banker

Recently certified by AAPC as a Certified Professional Coder-Apprentice Experience

Careerwize & AAPC-Student-01/2024-09/2024

Reviewed Anatomy & Physiology/ Medical Terminology

ICD-10-CM

CPT

HPCS

Sat for and passed the CPC Exam

Capital City Bank Group-Universal Associate-03/2020-11/2022

BSA compliant

Traveled within region to assist where needed as a teller or universal banker

Audited my assigned drawer accurately and honestly

Utilized resources in various platforms to answer client inquiries

Created new accounts as well as revised and/or closed current accounts according to client needs

Met client needs with diverse options for credit card applications or reached out to other departments when it was in our client’s best interests to do so

Weekly outreach to ensure a quality experience for each of our clients

Obtained approval for signing for Official Checks and/or overrides up to the assigned limit per BSA guidelines.

Encouraged a caring yet professional environment for clients as well as fellow associates

Offered support and assistance to various management.

Accurately, efficiently, and professionally processed transactions with a smile Taco John’s/Lodar-Manager Trainee-07/2018-02/2019

Processed guest orders as requested

Led teams through varied shifts

Improved efficiency

Audited cash drawers at the close each shift worked

Addressed and handled guest complaints and/or order discrepancies Western Water Works Service & Repair-Office Manager-02/2018-06/2018

Researched, applied for, and obtained government grants for the owner

Organized and updated financial record keeping system

Upkept bank and accounting records utilizing Intuit QuickBooks

Processed payroll

Organized and kept employee records

Correctly and professionally answered the phone

Scheduled appointments for owner

First Light Wellness Center- Clinic Office Manager-06/2015-02/2018

Obtained Administrative Assistant training and certificate-2015

Administrative Assistant-2015

Advanced to Clinic Office Manager-2015

Completed HIPAA Bootcamp training-2016

Co-authored and updated clinic policies and procedures with the provider per HIPAA-2016

Handled patient billing needs

Dealt with insurance companies on behalf of some of our patients since we mostly were self-pay

Performed whatever necessary duties for the benefit of our patients

Provided support to the primary health care provider and her team

Assisted in preparing filing documents including workers comp, quarterly tax, and W-2s for each employee

Converted patient records from paper to electronic medical records per HIPAA standards

Utilized light massage therapy for pain management

Assisted closing the clinic in 2018 when the provider decided to close Education

2024: Careerwize and AAPC

Certificate: Certified Professional Coder-Apprentice 2016: Casper Training Facility-HIPAA Bootcamp

Certificate: HIPPA

2015: Casper College- ETE Program

Certificate: Administrative Assistant

2003-2004: Casper College (No degree)

Prerequisites: General Studies

2000: Casper College

General Education Development

Skills & abilities

Management: 10+ years

ICD-10-CM 2024: 1 year

CPT: 1 year

HCPCS: 1 year

Communication:10+ years

Leadership: 7 years

Medical Scheduling: 3 years

Microsoft Office Suite: 5 years

Bank Secrecy Act: 2 years

Inventory: 3 years

Medical Billing: 2 years

Cash Handling: 10+ years

Worker’s Comp: 1 year

Pain Management: 3 years

Financial Report Writing: 1 year

Management: 7 years

Banking: 2 years

Healthcare Management: 3 years

Medical Coding: 1 year

Physiology Knowledge: 10+ years

Accounts Receivable: 5 years

Medical Records: 3 years

Office Management: 5 years

Administrative Assistant: 6 years

Anatomy Knowledge: 10+ years

EMR Systems: 1 year

Marketing: 1 year

Retail: 10+ years

Medical Office Experience: 3 years

HIPAA : 3 years

Payroll: 5 years

QuickBooks: 5 years

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