Customer Service Travel Consultant
Resume:
Alfredo C. Baldovino
**** ***** *** ******* ********* Malate
Manila, Philippines
Cellphone Number: 092********
*************.*********@*****.***
CAREER OBJECTIVES:
Highly motivated, passionate and determined individual with an experience of 25 plus years working in customer service and travel industry. Motivated individual with a strong desire to succeed. Looking for a Travel consultant role for managing and processing ticketing and travel arrangements. A challenging and performance oriented position to be able to explore and utilize my full potential on a job in a company where I can make positive contributions towards the attainment of its goals and objectives.
EDUCATIONAL BACKGROUND
College School Year
School: Polytechnic University of the Philippines 1980-1985
Course: Bachelor of Science in Business Administration- Major in Marketing
Address: Manila Philippines
EMPLOYMENT HISTORY
Reservation and Ticketing Agent/Travel Consultant
Faras Travel Agency
Riyadh, Kingdom of Saudi Arabia March 1996 to present
Study and assimilate all information regarding travel destinations such as prices, weather, language, currency, customs, etc.
Regularly maintain a good relationship with our customers.
Provide end to end service while organizing a trip from booking the tickets, reserving the hotels and creating the itinerary.
Provide all relevant and essential information to the tourists regarding their travel like guides, itinerary, brochures, and maps.
Sell the appropriate tour package to the right customer.
Negotiate any customizations or modifications requested and accommodate to the best level possible.
Resolve any problem that arises regarding the trip for the customer.
Regularly update a database containing client details and their travel information.
Ensure this data is secured and handled appropriately.
Reach the sales and revenue targets.
Stay up to date on domestic and international travel trends.
Keeping up-to-date with alterations to immigration laws.
Meeting with prospective and extant clients to gauge which services they require.
Providing clients with all pertinent documentation.
Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
Verifying the authenticity of paperwork and supporting documents.
Ensuring that pets undergo medical checkups, and then making appropriate accommodations to ensure that they are transported in a safe and legal manner.
Helping clients to find appropriate shipping solutions.
Preparing and providing invoices for your services.
SPECIAL SKILLS / INTERESTS
Proficiency in Oral and Written in English and Tagalog
Leadership Skills and People Development Skills
Computer Literate: MS Word, MS Excel, Power Point
Good Organizational, Training and Communication Skills
PERSONAL INFORMATION
Current Address : 1156 Villa San Antonio Singalong, Malate Manila
Permanent Address : Laguna,Philippines
Birth Date : Jan 31, 1955
Civil Status : Single
Religion : Christian
Nationality : Filipino
CHARACTER REFERENCES
JERRY A. MODESTO, MBA, MPA, CPHR®, CHRMP®, CHRM®, FMVA®, CBCA™, MAHRI
Training Specialist/ Visa Consultant
King Khalid International Airport – Private Aviation
T: +966-**-******* Ext: 208
E: ************@*****.***
Contact this candidate