Customer Service Be A
Resume:
Belia Rodriquez
Dependable,reliable and hard working.
Odessa, TX 79763
*********************@***********.***
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Authorized to work in the US for any employer
Work Experience
Customer Service Manager (CSM)
Wendy's - Odessa, TX
November 2021 to November 2022
All the duties that a manager does I handle the employees as will the money open the store as while as all the paperwork,ordering and counting all the merchandise First Assistant General Manager
Chicken Express - Odessa, TX
May 2020 to September 2021
# Chicken express
# Odessa, Texas, United States
Texas, Ector
• Protected guests from harmful food contamination and workers from harm by enforcing consistent safety policies.
• Cultivated business culture focused on customer service and teamwork.
• Contributed to team efficiency by smoothly handling opening, closing, and shift change procedures.
• Managed inventory effectively through effective ordering, storage, and use policies.
• Helped business bring in new customers by building positive relationships with clientele and increasing word-of-mouth referrals.
• Supported senior managers with day-to-day operational requirements.
• Optimized inventory for maximum revenue turnover.
• Maintained operational performance by skillfully handling opening and closing tasks.
• Assisted with developing new company policies, procedures, and standards.
• Boosted annual sales through exclusive brand partnerships.
• Food handler certification
Assistant Manager
Dollar General - Ozona, TX
August 2019 to December 2019
Crockett
• Increased revenue by collaborating with upper management to develop and implement business improvements.
• Boosted annual sales through exclusive brand partnerships.
• Optimized inventory for maximum revenue turnover.
• Promoted products based on effective planning, merchandising, and employee preparation.
• Delegated tasks to 4 staff members and monitored performance.
• Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
• Oversaw employee training and all staff management tasks.
• Managed daily workloads by organizing effective schedules and delegating tasks.
• Kept all paperwork current and compliant with internal standards and legal requirements. Night Auditor
Hoilday Inn Express - Ozona, TX
April 2019 to July 2019
Maintained high accuracy by verifying guest charges against records and accounts receivable transactions for each department.
• Balanced revenue and settlement accounts on nightly basis.
• Produced and distributed daily reports detailing business activities and revenue.
• Handled guest check-ins and check-outs with efficiency and professionalism.
• Backed up front desk, handling diverse customer and operational issues throughout night.
• Satisfied guest needs with prompt, knowledgeable service.
• Managed reservations, check-in and check-out procedures within hotel system.
• Made and confirmed reservations.
• Improved stays, recommending local attractions and dining establishments.
• Kept rooms ready for new guests by coordinating efficient housekeeping.
• Issued room keys and escorted instructions to bellhops.
• Secured guest valuables in property safes and monitored access.
• Met travel needs for guests, including arranging taxis and shuttle services.
• Managed guest reservations, room assignments, and special requests.
• Helped prepare for day's operations by setting up morning breakfast for guests.
• Updated guest records by posting daily rates, taxes, and special charges.
• Closed out records each day, transitioning business to fresh tracking for new business days and resolving any discrepancies.
Cashier/Customer Service
Allsup's - Rotan, TX
January 2012 to 2014
I was the overnight cashier training to be a assistant manager found out I was pregnant and my husband wanted me to quit
Shift Leader/Assistant Manager
711 Convenience Stores - Odessa, TX
December 2010 to October 2011
At first it started off as a cashier and within a couple weeks I can shift leader and a month after that I was assistant manager and a couple weeks after that they were almost ready to give me a store of my own but I was giving birth to my daughter
Housekeeper
Holiday Inn Express & Suites Charlotte Southwest - Ozona, TX March 2010 to October 2010
I was going to morning start cleaning all rooms that need to be cleaned and sometimes worked in the front if I was needed
Residential Care Assistant
Southern Concept - Granbury, TX
January 2006 to March 2007
I was the one that would make sure that the special needs children had Dinner,did whatever was needed before the end of the day,then I would do any house duties that where needed to be done Front cashier/ Manager
Dry Clean Super Center - Weatherford, TX
March 2000 to January 2006
I started out at the cashier and then within a month I became manager of the whole store I would open and close both stores dealing with the money,employees and customers Education
Graduated in Basic
Rotan High School - Rotan, TX
August 1996 to May 2000
Skills
• Time Management Inventory Ordering Front Desk Customer Service Oriented Customer Service Closing Contamination Operations High Accuracy Problem-Solving Merchandising Dining Housekeeping Posting Retail Sales English
• Intermediate
• Cleaning
• Restaurant management
• Supervising experience
• Restaurant experience
• Leadership
• Microsoft Excel
• Front desk
• Microsoft Word
• Customer service
• Hotel experience
• Computer skills
• Management
• Property management
• Serving
• Cooking
• Retail management
• Office manager experience
• Microsoft Office
• Caregiving
• Store Management Experience
• Cash Handling
• Inventory Control
• Assistant Manager Experience
• POS
• Host/Hostess
• Warehouse experience
• English
• Communication skills
• Time management
• Training & development
• Upselling
• Food Preparation
• QuickBooks
• Medical Receptionist
• Kitchen Experience
• Order fulfillment
• Restaurant management
• Leadership
• Customer service
• POS
• Team management
• Food preparation
• Restaurant experience
• Caregiving
• Communication skills
• Cooking
• Front desk
• Supervising experience
• Cash register
• Sales
• Merchandising
• Upselling
• Cash handling
• Office management
• Retail sales
• Training & development
• Serving
• Shift management
• QuickBooks
• Property management
• Hotel experience
• Marketing
• Accounts receivable
• Analysis skills
• Store management
• Inside sales
• Assistant manager experience
• Writing skills
• Time management
• Customer retention
• Microsoft Excel
• Management
• Financial acumen
• Budgeting
• Financial management
Certifications and Licenses
Food Handler Certification
TABC
September 2021 to September 2026
Certified to sale beer and tobacco
Caregiver
September 2021 to Present
I have a diploma in caregiver for other and for special need individuals OLCC Service Permit
MAST Permit
First Aid Certification
Medical Receptionist
March 2023 to Present
I just got certified to be a medical receptionist
Driver's License
January 2021 to April 2029
CPR Certification
March 2023 to Present
Assessments
Cleaner fit — Proficient
October 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Completed
October 2021
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Inside sales — Completed
October 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Retail customer service — Proficient
January 2022
Responding to customer situations in a retail setting Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Attention to detail — Proficient
February 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Completed June 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Written communication — Completed
May 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
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