Customer Service Representative
Resume:
BRIANA WESLEY
Exceptional Customer Service
Market Analysis
Organization
Real Estate Knowledge
Problem-Solving
Computer Literacy
Sales & Negotiation
Strong Communication
S K I L L S
1608 Birch St, Mansfield, TX
76063
******.*******@*****.***
As a self-sufficient individual with excellent communication skills and a passion for helping others, I am seeking a position in customer service where I can utilize my skills to exceed customer expectations. I pride myself on my ability to work independently while also functioning as a team player. My ability to think critically and problem solve make me an effective solution provider in high-pressure situations. I also have experience in handling sensitive customer information with confidentiality and accuracy. With a track record of providing exceptional customer service, I am dedicated to ensuring every interaction is a positive one.
P R O F I L E
E X P E R I E N C E
REAL ESTATE AGENT 2020- Present
Assisted clients in buying and seling residential properties. Conducted market research to determine property values, analyze market trends, and provide clients with informed advice. Negotiated contracts, handled all documentation, and ensured compliance with legal requirements.
Developed strong relationships with clients, resulting in high level of repeat business and refferrals
E D U C A T I O N
Mc Cluer South Berkeley
2004-2008
HIGH SCHOOL
TREC
2020
REAL ESTATE LICENSE
Convergys 2010-2017
CUSTOMER SERVICE REPRESENTATIVE LEAD
Supervised, and monitored a team of 15+ customer service agents, ensuring adherence to company policies, and procedures related to fraud detection, and resolution. Managed customer escalation calls resolving complex customer inquiries and issues.
Trained new hires on customer service best practices, company policies, and tools.
C E R T I F I C A T E &
L I C E N C E S
TRANSACTION COORDINATOR
Monarch Dental 2017-2020
Greet patients and visitors as they arrive in the office and provide them with exceptional customer service.
Answer phone calls and emails and respond to inquiries from patients, insurance companies, and other stakeholders in a timely and professional manner.
Schedule patient appointments and follow up on their confirmations to ensure a smooth flow of operations in the office. Verify insurance benefits and eligibility for patients and analyze claims to ensure accurate processing of payments and coverage.
Contact this candidate