Customer Service Compliance Coordinator

SANDY RIEPEL-SMITH ** RUTGERS AVE

JERSEY CITY, NJ 07305

551-***-**** *************@*****.***

OBJECTIVE:

To obtain a position in a company, in which I can utilize my strong problem-solving skills, ability to multitask, while continuing to provide exceptional service to each customer.

WORK EXPERIENCE:

Daybreak Express, Newark, NJ 07/2018- Present

Customer Service / Carrier Compliance Coordinator

●Provides excellent customer service via phone or email in a timely manner.

Work effectively with local dispatch., the over the road & brokers.

●Set up carriers to ensure they are in DOT compliance before providing loads.

●Process paperwork & perform all customer service task.

●Works effectively with the Safety department to uphold safety regulations.

●Track & route drivers as needed.

●Work remotely as needed & fill in for whatever position needed at the time.

Estes Express - Jersey City, NJ 04/2016-07/2018

Commercial Clerk

•Performing all customer service request via phone or email in a timely manner.

•Coordinating loads to assist dock and dispatch with daily operations.

•Process Excel spreadsheets for distribution, process T checks.

•Effectively communicate with all departments and other terminals regarding customer request and coordinate individual corporate account request.

Daybreak Express, Newark, NJ 07/2013-04/2016

Over the Road Dispatcher

●Supervised the over the road fleet, approved & processed driver trip pay.

●Provide comchecks / T checks & add money onto fuel cards,

Knowledge of DOT regulations.

●Makes effective decisions by analyzing information and considering priorities.

●Inspires drivers with enthusiasm and positive energy.

●Effectively manages in a changing environment.

Customer Service

●Route, track drivers via Fleetmatics & Qualcomm tracking systems.

●Assist customers in all freight related issues, ex; reconsignments, redeliveries, customs papers, billing information

●Provides exceptional customer service, via phone, email & fax.

●Works closely with dispatch & dock supervisors to ensure timely delivery.

●Assist driver with any issues to ensure freight delivers.

●Directly work with customers to get paperwork necessary for import/export, Proper billing, changes in shipping,

Salson Logistics, Newark, NJ 07/11-12/12

Dedicated Accounts Billing/Payroll Clerk, CFS Customer Service ● Update & provide spreadsheets as needed.

●Process local billing, billing for dedicated accounts & EDI freight bills.

●Scan documents & upload to imaging system & manage customer history.

●Process billing, payroll for dedicated accounts, process driver’s payroll.

●Provide any invoice information requested from customer.

●Track & provide container availability for CFS & dispatch drivers.

●Process paperwork for import & export containers & charges to clear customs.

Qualifications:

●Notary public.

●10 years of hotel management & 4 years night audit experience.

●Extraordinary customer service skills billing experience with a diverse work history.

●Lotus Notes, Windows XP, Microsoft Package, & Select ticketing system, AS400, EDI, TMW, Legacy & Cargo Manager trucking systems, Profit Tools full container systems, EBE imaging & various hotel systems.

●Knowledge of Import & Export paperwork & procedures for shipping.

●NHA Certified Medical Coding & Billing Specialist.

●Detail oriented and works with a high degree of accuracy.

●Tactfully handled confrontational or stressful interactions with the public.

Skills include leadership, organizational, planning, developing policies, delegation, and tracking performance against measurable goals.

Contact this candidate