Customer Service Product Marketing

CAREER OBJECTIVE

To substantially contribute to business operations/ relations in a challenging environment with excellent service.

HIGHLIGHTS OF SKILLS

•Product Marketing & Customer Service Management • Analytical Reasoning & Problem Solving

Development of Training Programs • Counselling & Human Management

•Payroll Administration Experience • Staff Performance Management

•Microsoft Office Suite Knowledge • Diplomacy & Negotiation

•Excellent Communication Skill • Manpower Recruitment

•Fair Leadership Skill • Ability to work under pressure

•Sensitive and caring

•Trustworthy, Mature & Honest.

• Demonstrated positive attitude and behavior

•Teamwork skills

•Taking responsibility

•Good time management skills

•Demonstrated initiative

•Working safely

•Working within roles

PROFESSIONAL EXPERIENCE

Hamilton Wentworth Catholic District School Board (HWCDSB)

Collaborate with the teacher in delivering the needs of the students;

Implement programs as supported by the individual education plan (IEP)

Supervise special needs student;

Assist in implementing all Board approved programs, like academic and behavior;

Operate, clean and sanitize specialized tools and toys after use;

Assist with toileting and personal hygiene of the students.

Grace villa Nursing home

Highlights

•Assist / performed all aspects of ADLs for residents unable to do for themselves

•Assist staff with transfers using mechanical lifts

•Followed residents’ nutritional plans as per their care plans

•Changed bed linens daily

•Assisted feeding residents at mealtimes

•Assisted in dining room to set up and clean up after each meal.

•Engage in social activities with residents.

•Grooming and bathing

RYGIEL HOME – Community placement.

•Assist / performed all aspects of ADLs for residents unable to do for themselves

•Assist staff with transfers using mechanical lifts

•Followed residents’ nutritional plans as per their care plans

•Changed bed linens daily

•Assisted feeding residents at mealtimes

•Assisted in dining room to set up and clean up after each meal.

•Engage in social activities with residents.

Account Officer & Outsourcing Supervisor - Novo Car Rentals & Outsourcing Limited (Nigeria. 2013 – 2021)

•Prepared invoices and reviewed contract documents

•Advised staff on pay, remuneration issues, promotion and benefits

•Listened to grievances and implement disciplinary procedures

•Promoted equality and diversity as part of the culture of the organization

•Established and maintained positive relationships between employers and employees

•Negotiated and reviewed wages and salaries and administered payroll and maintained records

•Managed car rental cliental base and attended to car rental request and deployment of vehicle

•Planned and delivered trainings, analyzing their needs in conjunction with management’s needs

•Monitored staff performance and attendance activities and provided performance counselling to staff

•Recruited staff, developed job descriptions, prepared advertisements, checked applications, interviewed and hired

•Developed policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures, and absence management

Customer Care/ Front Desk Officer - Cashlink PLC (Nigeria. 2010 – 2013)

•Scheduled and confirmed appointments for clients on behalf of MD

•Attended to customers enquires via phone, mail and in-person

•Built rapport and sustainable relationships with customers

•Received incoming mails on behalf of the company

•Marketed company’s products via phone and mail

•Received and welcomed visitors

Customer Care/ Front Desk Officer - AA Rescue Limited (Nigeria. 2009 – 2010)

•Ensured that service standards were improving and exceeding expectation

•Appropriately made recommendations for overall improvement in service delivery

•Attended to client’s bookings, managed incoming phone calls, and answered customers enquires

•Developed and managed clientele base by standing as a customer advocate to facilitate customer business request

•Developed tactical plan for the assigned team to achieve cooperate service delivery that enhanced customer satisfaction in the areas of quality and delivery

Mass Marketer/ Supervisor - Creek Guards Security Limited (Nigeria. 2008 – 2009)

•Supervised staff, ensuring that they were at their duty post

•Organized and produced staffing schedule

•Prepared monthly invoice for clients

•Marketed company’s products

•Completed payroll for staff

•Resolved client complaints

EDUCATION AND CERTIFICATION TRAINING

Mohawk College : Autism Spectrum disorder - May 2024.

Personal Support Worker - St. Charles Adult and Continuing Education (Hamilton, ON. Sept 2022 - June 2023) Student St Peters Residence unit at Cedar Unit.

•Assist / performed all aspects of ADLs for residents unable to do for themselves

•Assist staff with transfers using mechanical lifts

•Followed residents’ nutritional plans as per their care plans

•Changed bed linens daily

•Assisted feeding residents at mealtimes

•Assisted in dining room to set up and clean up after each.

PSW certificate in June 2023

●CPR

●WHIMIS

●Mechanical lift Training

•Safe Food handler certificate.

•GPA certificate

•Oral health Education module certificate

•Facilitating effective eating in Dysphagia certificate

Canada Red Cross

•Preventing Disease Transmission

•Basic Life support

•First aid &CPR/AED level C CSA std.

The PSW Approach Institute of Education - The Michener Institute of Education UHN - Certificate of completion • Understanding learning disabilities and Autistic Spectrum disorder

•Understanding behavior that challenges

•Working with people who self-harm • CAMHS Mental health observation

•Building Mental Health Resilience.

Bachelor’s in history and International Studies - Delta State University (Abraka, Nigeria. 2002 – 2007)

•Recognized by WES Canada as Canadian Bachelor equivalent

AWARDS

Novo Car Rental’s Outstanding staff of the year (March 2019)

Novo Car Rental’s Long Service Award (December 2021)

References

Will be provided on request

Contact this candidate