Project Management Scrum Master

Pleasanton, CA DHRUVA KUMAR PUNTAMBEKAR *****@*****.***

925-***-**** (C)

A position that can use my 15+ years of experience in engineering, business, and IT projects, and a passion to deliver best results for customer experiences. Demonstrated successful track record with expertise in SW, HW products & services, and ability to deliver in demanding environments. Expertise in business analysis, process improvement, project / product delivery. Verticals Expertise: Retail, Energy, healthcare, enterprise security software, construction materials, LEDs, thin film heads (storage). CERTIFICATIONS: PMP, Six-Sigma Black Belt, Certified Scrum Master (CSM), AWS Certified Cloud Practitioner. TECHNICAL SKILLS

Languages: UNIX, SQL

Software: MS Project, MS Word, MS Excel, MS Power Point, MS Visio, MS SharePoint, Box, MS Teams, MatrixOne / Enovia PLM, Oracle ERP, Salesforce.com, JIRA, Rally, PPM, HP ALM / QC, Planview, Statistical tools SAS JMP, Minitab, SAP R/3 (MM), SAP APO

(Demand Planning, Supply Network Planning).

Methodologies: Waterfall, Agile / Scrum, SDLC, DMAIC Six-Sigma.

Standards / Documentation: BRD, FRD, User Stories, WBS, RTM, Use Cases, Process Flow diagrams, UATs, RFPs / RFQs / IFBs, User Stories, SLAs.

CORE COMPETENCIES: PROGRAM / PROJECT MANAGEMENT / IT BUSINESS PARTNER

Cloud (SaaS) Deliverables

Budget Tracking / Forecasts

Risk Management, Issue Resolution

Cross-functional Stakeholder Analysis / Management

Healthcare industry experience

Process Improvement

Data Analysis

Business Analysis

Waterfall, Agile / Scrum Methods

Change Management (Prosci ADKAR Model), Training

Regulatory Compliance (Healthcare/HIPAA, RoHS, ISO 9000/9001, OSHA/EH&S, Labor/Union Contracts)

MAJOR WINS:

Implementation of premium credit for coverage of non-Hyde abortion services to comply with Covered California mandate.

Implementation of auto-enrollment of members terminated from Medi-Cal into the lowest cost silver plan available as part of Covered California SB-260 mandate.

Migrated customer experiences from Lotus Notes platform to O365 on MS cloud (SaaS).

Implemented chat / e-mail tool (SaaS) for Web Security division with improved user experience and better visibility to customer history, comprehensive inventory of chat links / URLs.

Improved security via SSO, permission sets, replacement of competitor SSL certificates, cross functionally, at Symantec resulting in project delivery on time (2 weeks ahead of Oracle Live-Help EOL) and on budget with phenomenal team work across a dozen Symantec teams.

Updated business processes, closed upgrade, customization of PLM tools with a global cross functional team, improving potential $1.2B (billion) in sales revenue in Europe by closing compliance to RoHS regulations.

Analyzed requirements, created objectives and key results (OKRs) of project management to implement payroll software system for enterprise level consistency in payroll BPM, productivity gain by resource optimization.

Documentation and analysis of processes used in responses to external requests for data and information in Energy industry.

Process analysis, optimization using Six-Sigma methodology in Storage industry in compliance with OSHA / EH&S Regulations. EXPERIENCE

BLUE SHIELD CORPORATION, Oakland, CA 06/2021 – Present Project Manager, PMO, Mandate & Corporate Services Group

Project management responsibility for compliance with Covered California Mandate project to implement California Premium Credit for non-Hyde abortion services.

Project management responsibility for compliance with Covered California Mandate SB-260 to auto-enroll members terminated from Medi-Cal in lowest cost silver plans.

Project management responsibility for compliance with CMS mandate to send required materials to Medicare and DSNP members.

Successfully deployed scope that included EDI enrollment, billing, and data services for enrollment & financials reconciliation.

Responsibility included epic & user story documentation in hybrid waterfall / agile methodology, scope, business case, project plan, resource allocation, business & IT operations readiness, communication governance, customer experience assessment, tracking of financials, level of effort, SOWs (Fixed Fee / Bid, Time & Material), change requests, project status dashboards. AMAZON WEB SERVICES, Sunnyvale, CA 11/2019 – 01/2021 Technical Program Manager

Managed operational projects of datacenter support to HW and SW teams of Amazon Lab126.

Responsible for documentation of services and processes, procurement of network gear.

Documented DevOps processes / workflows of internal customer teams for management visibility.

Engaged and aligned with internal customer teams on risks of on-premise services hosted at datacenter and migration to AWS.

Managed completion of licensing contracts with vendors for applications and service of products for internal customer teams.

Conducted survey of Tableau users using Qualtrics and analyzed results to evaluate business analytics features. Documented and proposed requirements to enable Tableau users to migrate to Amazon’s proprietary BI tool.

Engaged and aligned with cross-functional stakeholders at Amazon subsidiaries on migration of legacy infrastructure services to Amazon standard platforms on AWS. Prepared resource plan and RACI chart for support and decommission legacy applications / services and legacy infrastructure. CONTRACTOR/CONSULTANT 02/2019 – 10/2019

Short-term assignment at a start-up through Kelly Services. Drove software engineering teams to close software engineering documents (SRS, SAS, SDS, etc.). Prepared project plan for the development of proprietary prototype of HW module.

Courses towards professional development during job search--project management client oriented results, mastering project requirements, elicitation, management.

PG&E, SAN FRANCISCO, CA 06/2018 – 01/2019

Business Project Manager Expert (Contract), Enterprise Records & Information Management Group

Responsible for project to minimize risks & costs associated with responses to external requests for data and information, implementation of best practices, including legal hold notifications.

Responsible for documentation of ERIM support processes for operations, preservation and collection of data and information.

Responsibility included analysis of business processes used in responding to external requests by various groups across the enterprise.

Collaborated and closed strategy / roadmap discussions for 2019 and beyond.

Developed project charter, WBS, project plan, project org. and RACI charts with buy-ins from Enterprise Leadership Team.

Developed templates for project documents, logs, reports / dashboards, as part of PMO group.

Tracked, resolved, and reported real time progress, issues, risks for actionable results, through dashboards. KAISER PERMANENTE, PLEASANTON, CA 08/2016 – 06/2018 Sr. Project Manager (Contract)

Elicited and analyzed business requirements of applications hosted on WebSphere Application Server and upgraded from v7.0 to v8.5.5 due to end-of-life support. Responsible for software application development through unit testing, integration & performance testing, UAT, due to upgrade.

Analyzed user profiles, mailboxes, hardware survey. Led application analysis for legacy Office tools based on business requirements, in sync with release management. Closed Office 365 migration / deployment on MS cloud for enterprise users.

Closed technical security features on HCM Cloud project, migrating teams from Peoplesoft to Oracle Cloud HCM.

Remediation / migration of Vignette Image Capture servers from Windows 2003 to Windows 2008.

Tracked issues, risks, metrics, took corrective & preventive actions, drove results on a regular cadence.

Resolved issues post deployment, partnering with ServiceDesk / HelpDesk, Virtual Support, Technical groups. SYMANTEC CORPORATION, Mt. VIEW, CA 07/2015 – 03/2016 Project / Program Manager, IT Business Partner (Contract)

Gathered, validated, and analyzed existing business requirements / functionalities in SOD (Siebel-On-Demand) CRM system by interviewing stakeholders in Marketing, Sales, and Operations teams.

Wrote proposal for migration of SOD to Enterprise SFDC CRM system for effort and cost estimation.

Led project life-cycle migration of data quality workflow from FirstLogic to Informatica (IDQ) across datacenters.

Synchronized & replaced Oracle Live-Help SaaS for chat and email business functionalities with cloud-based Moxie’s SaaS application for Web Security business group, cross functionally, using a hybrid of Waterfall and Agile / Scrum methodology.

Transitioned program to migrate ownership of support for Applications, Middleware, and Databases, from HP to Symantec, tracking costs, resources, staff augmentation, budget forecasts, reporting to exec teams, escalations. Responsible for training, job shadowing, documentation, reverse job shadowing, testing, final transfer of support. DKP CONSULTANTS INC. 06/2014 – 06/2015

Client: CALPORTLAND, GLENDORA (So. Cal), CA

Project / Program Management Consultant (Contract) Program: Implementation of version (2.06) of proprietary web-based enterprise payroll software across western US sites.

Gathered business requirements, performed GAP analysis. Analyzed payroll process flows.

Planned resources, communication, risk assessment for payroll SW at acquired team for on-boarding sync.

Managed collection and configuration of master data in payroll software & SAP HCM module, tracked issues. Responsible for testing, post configuration.

Managed infrastructure changes and procurement of hardware in collaboration with IT. AGILENT TECHNOLOGIES 11/2012 – 03/2014

Business Project Manager (Contract)

Project: Upgrade & Customization of MatrixOne / Enovia PLM web-based enterprise application software & interface to boundary applications Oracle ERP, custom PLM Bridge App, CAD Data Store.

Collected and documented business functionalities, led project life-cycle including testing, documentation, deployment, infrastructure for implementation & support.

Collaborated seamlessly with cross-functional teams across Asia Pacific, EMEA, USA for solution delivery

Developed a Master Data Management strategy to flow data from Oracle ERP, Supplier, Contract Manufacturer, and ROHS compliance data in and out of Enovia.

Analyzed & improved business process documents.

Responsible for all SQA test cycles through UAT, supported transition, documentation & training of end-users. Managed training on HP ALM / QC system for stakeholders.

CONTRACTOR/CONSULTANT 01/2012 – 10/2012

Managed project of process transfer to stakeholders in a stealth start-up company.

Professional development study.

PHILIPS LUMILEDS, SAN JOSE, CA 03/2010 – 12/2011

Sr. staff Engineer / Project Manager

Projects: 1). Customization of MES software to scale across cross-functional teams for LED product using Agile / Scrum. 2). Procurement (created RFPs, RFQs, IFBs) and installation of hardware tool for development of process applications on technology road map. Included requirements gathering, analysis, and documentation. PROFESSIONAL COURSES

AWS Cloud Practitioner, AWS Security Fundamentals, Six-Sigma Methods, Marketing Principles, Managing for Results, Conflict Resolution, Presentation Skills, Time Management, Agile / Scrum. EDUCATION

M. S. in Industrial Engineering, Arizona State University, Tempe, AZ B. S. in Mechanical Engineering, Osmania University, Hyderabad, India

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