Customer Service Social Media

Jessica Miller

Permanent Phone: 513-***-****

Email: ***.**********@*****.***

LinkedIn: https://www.linkedin.com/jes-miller

Experience Summary:

A seasoned professional with a robust background in customer service, acquisitions, and marketing. Proven success in budget management, adept vendor negotiations, and the implementation of impactful marketing strategies. Demonstrated ability to drive revenue growth and nurture enduring business relationships. Adept at leadership and mentorship, evidenced by a track record of training and supervising new team members. Known for being a fast learner, ready to leverage a wealth of experience and expertise to contribute to the success of a dynamic, organic, and multidisciplinary organization.

Education:

Master of Science (M.S.), Marketing Analytics & Insights, Wright State University, December 2021 GPA 3.6/4.0

Bachelor of Science (B.S.), Marketing, Wright State University, July 2020, GPA 3.4/4.0

Professional Experience:

Personal Banker I, Fifth Third Bank, Bellbrook, Ohio

(Full-time, 40 hours per week) May 2024 – Present

Deliver exceptional customer service by efficiently processing deposits and withdrawals, ensuring accuracy and timeliness.

Educate clients about a wide range of financial products and services to help them make informed decisions.

Promote tailored financial solutions that address individual customer needs and enhance their financial well-being.

Assist clients in planning for their financial future by offering expert advice and creating personalized strategies.

Provide comprehensive notary services, ensuring legal documents are executed properly.

Marketing Specialist, Lion Apparel, Dayton Ohio

(Full-time, 40+ hours per week) February 2023 – September 2023

Orchestrated and excelled in project management, leading a cross-functional team comprised of marketing managers, advertising companies, and publications. Achieved an 80% increase in on-time project submissions through meticulous coordination and strategic leadership.

Entrusted with financial responsibilities, overseeing industry sponsorship opportunities and executing payments.

Streamlined company literature and ordering processes by contributing to the creation of a portal, simplifying ordering procedures, and enabling real-time inventory monitoring.

Designed and managed visually impactful promotional items for sales meetings and trade shows, enhancing brand visibility.

Actively participated in booth operations at the Fire Department Instructors Conference International (FDIC), contributing to the success of marketing events.

Marketing Coordinator, Luxe Omni Real Estate, Dayton Ohio

(Full-time, 36+ hours per week) January 2022 – September 2022

Managed brand awareness through traditional and digital marketing, including the use of landing page optimization and social media campaigns to enhance online presence.

Monitored the effectiveness of Google Ads and ensuring optimal performance of Search Engine Optimization (SEO) efforts. Actively tracked and analyzed pay-per-click (PPC) advertising campaigns, contributing to data-driven decision-making and campaign refinement.

Streamlined company materials and campaigns across all platforms to ensure a consistent and concise message resulting in better brand recognition.

Engaged in content creation and copywriting initiatives to captivate customers and drive increased website traffic.

Marketing Research & Analytics Contractor, Kettering Health, Dayton Ohio

(Part-time, 24+ hours per week) February 2021 – December 2021

Contracted to gather data supporting facilities and service lines within the network, contributing to informed decision-making.

Conducted research to identify potential marketing campaigns, ensuring the creation of valuable and relevant content.

Utilized data analysis tools including Nursing Research Center (NRC), Buxton, and Excel PivotTables/Pivot Charts to derive actionable insights supporting marketing decisions.

Customer Insight Analyst Intern, Premier Health, Dayton Ohio

(Part-time, 20+ hours per week) February 1020 – May 2020

Coordinated the setup of a social media platform and web page using Vision Critical (now Alida) to enhance customer engagement and gather feedback.

oGathered questions from multiple departments and service line leaders, posting them on the community web page to elicit valuable information from the public.

oPublished content from the Marketing Department on the homepage to actively engage users.

Spearheaded the development of a SharePoint site and a Microsoft survey form accessible to internal departments, streamlining communication and information gathering for the Vision Critical community.

Assisted Strategic Market Development Managers with data analysis using Excel PivotTables, contributing to informed decision-making processes.

OTHER EXPERIENCE:

Tasting Room Attendant, Cooper’s Hawk Winery & Restaurant, Centerville Ohio

(Part-time, 20+ hours per week) October 2022 – Present

Ensures exceptional guest experiences through efficient and friendly service, providing education on various products and wines.

Regularly achieves and exceeds membership goals for the wine clubs, contributing to the growth of the customer base.

Accomplished a bonus level for wine club sales in 2023, known as Grand Cru, being the first tasting attendant to do so since the opening of the Centerville location in 2019.

Remains current on all training and certifications, holding a key holder position and actively training others in the tasting room.

Demonstrates resolute teamwork, willingly volunteering to take on additional responsibilities and shifts to fill shortages and support team needs.

Certified Buyer, Morris Furniture Company, Dayton Ohio

(Full-time, 40+ hours per week) March 2013 – December 2017

Selected and procured home furnishings and accessories showcased on the showroom floor, optimizing the consumer purchasing experience.

Managed an annual budget of $54M, skillfully negotiating pricing with over twenty vendors, and consistently monitoring Key Performance Indicators (KPIs).

Collaborated with vendors to lower costs and facilitated co-op advertising, resulting in the maximization of sales and profit margins across 6 Morris stores.

Achieved a remarkable sales revenue increase of over 75% by partnering with vendors to provide targeted sales training on specific brands and items. Developed comprehensive training manuals highlighting key selling points.

Coordinated closely with the Advertising department, supplying images of items for featured ads, and strategically determining their placement for maximum impact.

Attended semi-annual furniture markets in High Point, NC, and Las Vegas, NV, ensuring the procurement of the latest items and staying abreast of upcoming trends.

EDUCATIONAL ACHIEVEMENTS:

American Marketing Association (2019-2020)

Collaborated on a class project researching brand awareness for Dayton Workforce Partnerships, working alongside prominent organizations including Booze Allen Hamilton, Premier Health, Reynolds and Reynolds, Winsupply, Woolpert, and Yaskawa Motoman.

oLed efforts to determine the awareness level among local college students regarding these companies, with a specific focus on retaining talent in the Dayton area.

oInitiated and executed a comprehensive survey using Qualtrics, reaching out to all junior- and senior-level students for data collection.

oDeveloped an extensive report and appendix, exceeding 200 pages, summarizing findings and insights. Distributed the report to all companies involved in the study.

oRecognized by both Wright State University and Dayton Workforce Partnerships for dedication to the project and the high quality and usefulness of the presented information.

CERTIFICATION:

Google Ads Search (March 2021)

Google Ads Display (March 2021)

Google Shopping Ads (March 2021)

Google Ads Measurements Certification (March 2021)

AWARDS AND RECOGNITIONS:

Grand Cru, Cooper’s Hawk (2023)

Dean’s List (2018-2020)

VOLUNTEER WORK:

HOA Community Engagement Chair (2023 – present)

Participated in Neighborhood Cleanup (2023)

HOA Social Media Officer (2015-2020)

Miss-Fit Academy Content Creator (2012-2024)

Save The Animals Foundation (2002-2006)

INTERESTING INFO:

Wife to an amazing husband and mother of two young children

Homeowner skilled in many aspects of residential improvements including:

oFence Installations

oBasement Finishing

oInterior design

Avid SCUBA diver (Guam and Bahamas)

Participated and placed in an NPC bodybuilding competition.

ADDITIONAL EXPERIENCE:

Salesforce

Qualtrics

Adobe Acrobat

Chime CRM - Customer Relationship Management

SPSS - Statistical Package for the Social Sciences

RapidMiner

Google Analytics

Smartsheet

Tableau

Market Research

HubSpot

Microsoft [MS] Office Suite

Ohio Notary Public

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