Substitute Teacher Customer Service
Resume:
SONYA
KINNARD
*****@*****.***
Marietta, GA 30008
Authorized to work in the US for any employer Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. PROFESSIONAL SUMMARY
Douglass County School - Substitute Teacher
08/2017 - Current
Douglas County Schools - Teacher
03/2015 - Current
Sky Dominican Salon - Manager
11/2011 - 05/2012
Campbell & Brannon, LLC - Manager
08/2000 - 07/2010
Ampro Industries - Merchandiser
07/2010 - 10/2010
WORK HISTORY
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
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Upheld classroom routines to support student environments and maintain consistent schedules.
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• In the classroom when the teacher is not...
• There everyday
Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
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Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
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• Incorporated multiple types of teaching strategies into classroom. Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Maintained professional, organized, and safe environment for employees and patrons.
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Managed and motivated employees to be productive and engaged in work.
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• Accomplished multiple tasks within established timeframes. Presented store update suggestions and layouts to management and stakeholders.
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• Investigated current trends and innovative techniques to create SKILLS
Articulate, clear, pleasant
speaking voice and ability to
assist in a personable manner, at
the front
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• Desk
Handle multiple phone lines and
direct calls to appropriate
parties and departments, by
switchboard.
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Communicate with customers
effectively and efficiently to
handle requests and provide
feedback.
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Assess and direct service needs
to individuals and provide
awareness of other agencies and
services.
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Able to perform administrative
support functions typing, faxing,
filing, copying and assimilating
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Documents etc. Type
correspondence and reports,
maintain confidential records,
maintain office
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While supervisor is in the field by
e-mails
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Effective in working with other
departments to identify and
resolve problems and issues.
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Professional and personable in
relating with clients and
co-workers and business
partners.
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Patient in dealing with difficult
people and willing to help calm
and resolve issues.
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Excellent customer service, sales
experience, seasoned managerial
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skills, and proven ability to
Maintain order in high-energy
environment while directing the
consistent flow of customer
inquiries.
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Generate, create and produce
reports, using Excel, schedule
appointments, using Outlook, key
in
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• Data entry reports
Able to schedule, travel and
hotel arrangements administer
and direct event planning using
Excel
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• And Outlook and Access.
Secure and direct in- coming and
out- going clients.
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Performed field work, which
involved canvassing, listing,
locating, and interviewing with
respondents
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Explaining the purpose of the
census and recording data.
Microsoft Word, Excel, Access
and Outlook
•
Microsoft Office, Georgia Work
Ready Certificate Notary
Certified 2009-2013
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• Patient Care
• Courier
• Classroom Management
• Office Management
• Phlebotomy
• Venipuncture
• Radioteletype operator
• Business Planning
• Team Leadership
Cross-Functional Team
Management
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• Managing Appointments
• Sales and Marketing
• Managing Reception
Chattahoochee Technical College
Marietta, GA
Business Administration
Woodward High School
Cincinnati, OH
Draughons College
Atlanta, GA
High School Diploma
EDUCATION
Army - National Guard
11/1977 - 11/1983
Wilbourn Sister Designs - Fashion Model
11/1996 - Current
unique displays.
• Developed themes, props and lighting for merchandise displays. Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
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Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
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Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
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Posed and strutted to demonstrate features such as garment quality, style, and design.
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