Patient Care Site Manager

LS

LISA SIMMONS

****************@*****.*** 202-***-**** Gaithersburg, MD 20879

Seasoned healthcare professional with 15 years of experience, seeking a Manager, Care Management role. Expertise in clinic operations, staff development, and policy implementation to enhance patient care. Proven track record in managing Profit & Loss, optimizing team performance, and maintaining high operational standards. Professional Site Manager with proven proficiency in OSHA compliance, internal and external communications, crew supervision and cost control. Committed to on-time project completions, cost effective budgeting and superb work quality. Leadership

Strategic Thinking

Communication

Operational Effectiveness

Problem Solving

Collaboration

Change Management

Staff Development Expertise

Staff Scheduling

Policy And Procedure Improvements

Profit Management

Cost Estimates & Budgets

Employee Supervision And Task Delegation

Performance Improvements

Business Administration

Site Inspection

Effective Communication

Exemplary Communication

Analytical Decision-Making Skills

Compliance Enforcement

Osha Safety Requirements

Conflict Resolution

Chesapeake Urology Germantown

Germantown

Site Manager

01/2017 - Current

Oversee daily operations and staff scheduling, collaborating with management and physicians to ensure clinic efficiency Establish and update policies and procedures to uphold exceptional patient care standards

Handle Profit & Loss duties, ensuring adherence to budgets and meeting Net Operating Income goals

Lead recruitment and training of staff to nurture a productive and innovative work environment

Supervise office staff, providing performance evaluations and feedback to enhance professional development and team performance. Brooke Grove Assisted Living Olney, MD

Scheduling Coordinator

01/2015 - 01/2017

Orchestrated the alignment of client appointments and caregiver rosters with personalized care plans, while meticulously documenting all scheduling activities

Facilitated the coordination of more than 4,000 hours of weekly visits, ensuring clear communication of schedule changes to all relevant parties and sustaining uninterrupted care services

Instituted a caregiver shift tracking system that enhanced shift management, standardized interaction records, and adhered to injury reporting procedures.

Partners for Fertility and IVF Vienna, VA Managed clinical practice operations, ensuring efficient office management, Summary

Skills

Experience

Practice Manager

01/2008 - 01/2016

nursing support, and patient registration, while overseeing billing processes and insurance-related authorizations

Implemented a customer service-focused environment, establishing a monitoring and feedback system to enhance faculty and staff performance Conducted regular staff meetings, performance evaluations, and compensation reviews to maintain high operational standards and staff engagement

Developed the annual practice budget, monitored financial performance, and represented the practice in managed care contract negotiations and professional adviser collaborations.

Metro Fertility Arlington, VA

Office Manager

01/2005 - 01/2008

Oversaw employee supervision, recruitment, and conducted thorough reference and background checks to maintain a qualified workforce Coordinated payroll processes and implemented periodic performance and compensation evaluations to ensure organizational effectiveness Updated and maintained practice policy and procedures manuals, ensuring compliance with HIPAA and OSHA regulations, while managing accounts receivable, payable, and payroll documentation. Mid-Atlantic Fertility Bethesda, MD

Site Supervisor

01/2000 - 01/2005

Supervised clinical and laboratory staff across multiple facilities, managing personnel activities such as hiring, counseling, and evaluating performance and compensation

Streamlined patient appointment processes to enhance scheduling efficiency, improving productivity and profitability metrics Handled financial operations, including oversight of accounts receivable and payable, billing procedures, and account reconciliation, while fostering team motivation through regular staff meetings.

Associates in Family Practice Silver

Spring, MD

Team Leader/Certified Medical Assistant

01/1988 - 01/2000

Managed patient care by performing clinical tasks such as triage, recording vital signs, and administering venipuncture and injections, ensuring efficient and accurate support to physicians

Coordinated patient referrals, streamlining the process for timely and appropriate specialist care

Maintained a high standard of patient service, contributing to a supportive and effective healthcare environment.

Montgomery Community College

01/1988

MATTS-Certified Medical Assistant

01/1984

Roosevelt Sr. High School

01/1983

Education and Training

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