Executive Assistant Service Delivery

Katie Snyder

**** ****** ***** ******* ****, ALLEN, TX 75002

PHONE: 469-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a position that will enable me to use my effective organizational abilities, passion for excellence, and administrative talents to work well with people and be fully utilized.

QUALIFICATIONS

•Outstanding verbal and written communication skills.

•Committed to servant leadership. I believe in hard work, caring and dedication.

•Independent and self-motivated professional with excellent research, editing, and multi-tasking in a fast-paced environment.

•Proficient in leading, directing and evaluating operational policies and procedures.

•Committed to exceptional service delivery, problem resolution, and continuous improvement.

•I have lived and traveled abroad (SE Asia, Holland, Australia, Mexico) developing a keen sensitivity to people from diverse cultural backgrounds.

EXPERIENCE

PrOzone Professionals – Executive Assistant to CEO and COO (2016-present)

Providing administrative duties for senior executive management.

Responsibilities include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations.

Using strong computer and Internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors.

Sensitivity to confidential matters always required.

State Licensed Child Care Director - Katie’s Little Steps Preschool, LLC (2012-present)

Provided a nurturing and safe environment to children.

Encouraged children’s physical, social, emotional, and academic development.

Prepared different engaging materials and resources for children through positive self-concepts.

Certified Beachbody Insanity Instructor (2013-present)

Responsible for leading multiple group fitness classes that range in variety and levels of fitness.

United Parcel Service (UPS) - Operations Management (Sep 2006 – May 2008)

Responsibilities included daily operation results, staffing, performance reviews, accountability, labor relations, cost results, customer satisfaction and sales.

Unified my direct reports to operate as a team while utilizing one continuous process through multiple shifts.

Participated in the forecasting, development and administration of the annual budget for four service centers.

Implemented a control system for high value packages to ensure proper compliance to all required procedures.

Created a new system of supply replenishment for the centers to prevent shortages or overages of critical items.

Supervised remote customer care centers, and helped mediate labor issues that arose.

Managed workforce that included fifteen management and 90-100 hourly employees.

Cooper Certified Personal Trainer (2006-2009)

Results oriented trainer, with a passion for designing programs that improve fitness, increase stamina and develop healthy living styles and a sense of well-being.

EDUCATION

•Bachelor of Arts in Professional Development, 2007, Amberton University, TX GPA: 3.3

•Associates with Honors, 2005, Collin County Community College, TX

•Episcopal School of Dallas, High School

TECHNICAL SKILLS

Proficient in Microsoft Office. (Excel, PowerPoint, Word, Outlook)

Internet and Social Media skilled.

Accomplished at learning and implementing software

Typing: 65 WPM

10 Key: 7576 KPH

CPR and First Aid Certification

NONPROFIT/VOLUNTEER SERVICE

2001 & 2011 Girl Scout Leader and Sunday school Teacher

2004 Collin College Excellence in Service-Learning Award Nominee

2005 Collin College Women’s Alliance Scholarship

2005 Phi Theta Kappa Honor’s Society

2011 Leadership Trainer of GSNETX Council

2012 Member of the Hispanic Women’s Network of Texas

REFERENCES:

Judge John Payton Mark Atkinson Chad Collins

Collin County Justice of the Peace Chief People Officer, Orthofix President, PerMed Ventures

972-***-**** ext. 3051 469-***-**** 972-***-****

**********@**************.*** ************@*****.***

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