Sales Operations Manager

SUMMARY

SKILLS PROFESSIONAL EXPERIENCE

EDUCATION

New Jersey, USA

*************@*****.***

DENISE KUCHARSKI 610-***-****

Business and Sales Operations Manager

After a brief pause from corporate sales operations while caring for my child born prematurely, I am eager to re-enter the dynamic realm of business operations management. During my hiatus, I was able to keep current with my skills in sales as a licensed Realtor. This period of time reinforced my ability to prioritize, problem-solve, and maintain composure under pressure, skills essential to both caregiving and operational leadership. With 15 years of experience optimizing processes, streamlining workflows, and fostering team collaboration, I am poised to make an impactful return. By earning certifications in VSP Business Continuity (BC) and Desktop Virtualization (DV), I have proven that I can efficiently manage large volumes of data in virtualized environments, become an expert on complex technical platforms, and pass on my knowledge to the larger team. With a proven track record of driving efficiency and sales growth, I am positioned as a valuable asset to any organization. I am ready to bring my strategic mindset, adaptability, sales acumen, coolness under pressure, and unwavering commitment to excellence back to the corporate workplace, contributing to the success and growth of your team. Operations Analyst Field Sales Lead - Global Sales Operations Unisys is a multi-billion dollar global technology firm Led sales operations for the Federal Services Business Unit Inspected sales pipeline in Salesforce to ensure accurate sales forecasting for leadership

Brought in qualified opportunities to key stakeholders Managed resourcing across multi-functional verticals to support complex multi-million dollar opportunities

Facilitated commission processes for both Sales Executives and support teams participating in team pools

Project Managed (created, implemented. and trained) Sales Executives on social selling across social media platforms, like LinkedIn Optimized processes; updated, trained, and wrote monthly newsletters to ensure clear communication

Reported, ensured compliance and implementation of corporate initiatives through cross-functional support to the Systems Integration group

Followed-up on forecast scheduling issues, demand planning process, and reported on chargeability numbers in a timely manner to the Resource Management team

Account Service Representative

Dell EMC is a multinational technology company that offers products and services across all areas of computing, networking, and storage Provided direct customer account management regarding maintenance/recovery support

Served as key interface for maintenance support with clients Facilitated the coordination and processing of service changes Maintained awareness of open service requests for any given accounts; ensuring requests are on track, driven to closure, and meeting customer expectations

Timely Communication among Key

Stakeholders

Process Optimization and Implementation

Systems Integration

Forecast Scheduling

Demand Planning

Reporting on Chargeability and Skill Metrics

Commission Process Facilitation

Compliance and Implementation of Corporate

Initiatives

Analytical, Operational, and Strategic Planning

to Drive Sales

Organization and Project Management

Training, Presenting, and Using Data to

Motivate Learning

Tracking and Analyzing Key Metrics

Evaluating New Tools for Effectiveness and

Efficiency

Channel Liaison

Accurate Sales Reporting and Modeling

Coordinating Internal Trainings

Business Continuity

Resource Management

Following and Managing Up

Cross-Functional Collaboration, Management,

and Support

General Business Principles

Networking and Establishing Key

Relationships

Salesforce, Microsoft Office; Word, Excel, PP

Unisys Corporation June 2015 - October 2017

Dell EMC July 2014 - June 2015

Channel Liaison & Business Sales Operations

Arraya provides technology strategies and solutions including it, advisory, consulting, staffing, and managed services

Arraya Solutions, Inc. May 2012 - July 2014

Bachelor's of Science in Marketing and Business

Administration, 2001

Cabrini College, Radnor PA

EXPERTISE

CERTIFICATIONS

Cultivated future sales opportunities by developing a pipeline of new prospective clients

Provided operational support by implementing and improving processes and procedures towards Operational Excellence

Detected sales opportunities to increase revenue and expand business for 8 sales professionals.

Performed monthly customer invoicing and collections in accordance to our financial policies

Built Partner/Vendor/Client relationships through networking, on-site education, trade events, and trainings

Assisted clients in meeting industry and other applicable standards concerning data storage and backup

Utilized Inside Sales best practices, such as cold calls and email correspondence, to contact and build a positive rapport with potential clients

Performed Customer Invoicing and Collections in accordance with the Finance terms

Tracked, reconciled and reported all forecast, booking and billing numbers for Sales Managers and validated accuracy of information Sales Development Representative 2011 - 2012

Communicated to new prospective clients and fostered client relationships Developed future Sales leads for the sales team

Generated uncovered opportunities for backup and disaster recovery IT services.

Maintained a lead position with potential clients by contacting and building a positive rapport through proper industry standards: cold calls and email correspondence.

Achieved 162%+ of plan the first quarter

Supported 6 sales professionals to drive backup revenue; developed sales opportunities to expand business and increase revenue Collaborated with channel partner sales teams and partners to build solutions

Led partner relationship building through on-site education and training Created sales proposals that targeted the unique needs of individual clients and provided necessary product knowledge

Sales Coordinator – Enterprise Channel Division 2003 - 2011 Provided sales process support and report analysis for sales districts Compiled daily, weekly and monthly sales forecast, booking and revenue reports to show progress towards key quarterly operational goals. Maintained accuracy of reports and lead tracking system. Researched and reported all sales discrepancies

Implemented partner sales training.

Communicated Sales Logistic and procedural changes, specific to Sales Operations.

Reviewed expenses for Divisional Management in adherence to company policy

Coordinated, planned, and participated in sales manager meetings and conference calls

Social Selling - Training and Implementation

Maintaining the accuracy of sales forecast

and sales data

Managing sales forecasting and pipeline

building using CRM data

Enhancing sales productivity through

streamlining processes

Collaborative communication among key

stakeholders with varying agendas

Primary support professional for Sales

Executives, Sales Managers, and teams

Identifying qualified opportunities that are

often missed

Employing superior organizational skills in a

multi-faceted job function

Creating sales proposals that target the

unique needs of individual clients and

provide necessary product knowledge

Liaising with clients and colleagues to

facilitate clear communication and prompt

customer service

Implementing operational processes,

programs, and maintaining common business

practices across the organization

VSP 5.5, VSP – DV / BC / Foundation

VSom – Sales, VMAX 10k, Consolidate

Backup Recovery, Citrix CXD / CXS

Arraya Solutions, Inc. (continued)

Dell EMC

New Jersey, USA

*************@*****.***

DENISE KUCHARSKI 610-***-****

Business and Sales Operations Manager

November 2003 - May 2012

OTHER EXPERIENCE

Licensed realtor for residential and commercial

sales; planning, organizing, and integrating new

customers prospecting and campaigns

Every Home Realty, January 2023 - present

Licensed realtor for residential and commercial

sales in New Jersey; improved customer

retention, established new relationships, and

implemented cost-benefit analysis of existing

clients

Coldwell Banker, April 2019 - January 2023

Licensed Real Estate Agent, New Jersey

Contact this candidate