Customer Service Technician
Resume:
RH
Robert Hopkins
Professional Summary
Dedicated professional with a proven track record at Tony's Services, adept in vehicle diagnostics and emergency repairs, complemented by exceptional customer service skills. Expert in leveraging technical knowledge and interpersonal abilities to boost customer satisfaction and team efficiency. Achieved significant improvements in response times and safety protocols, underscoring a commitment to excellence and teamwork. Work History
Tony's Services - Service Technician
Hartford, CT
02/2005 - 09/2014
Tonys Services - Roadside Assistance Technician
Hartford, CT
02/2002 - 09/2014
Delivered comprehensive service reports to clients, diagnostic findings, outlined repair or service options, detailing maintenance work performed and recommended future care. with details.
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Responded to customer inquiries quickly and professionally to increase satisfaction.
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Maintained detailed records of service, enabling better tracking of recurring issues.
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Facilitated and supervised team operations by organizing schedules and assigning tasks based on skill levels.
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Adhered to safety protocols and policies, proper equipment utilization to reduce workplace injuries.
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Enhanced customer satisfaction by promptly responding to roadside assistance requests and providing attentive listening and empathetic communication with distressed clients providing timely results.
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Improved customer trust in the company by demonstrating professionalism, and versatility as a technician to diagnose and handle automotive problems encountered with various makes and models on service calls.
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Maintaining open lines of communication with customers and repair techs.
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***********@*****.***
Hartford, CT 06112
Bold Profile
Skills
● Hardworking, Dedicated, and Loyal
● Work with Minimal Supervision
● Flexible and Adaptable
● Professional and Courteous
● Willing to Learn
● Punctual and Reliable
● Time Management
● Vehicle Safety and Maintenance
Mechanical Diagnostics and
troubleshooting
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● Vehicle diagnostics
● Roadside Customer Service
● Heavy Equipment Operation
● Hand and Power Tool Operation
● Seasonal/ Snow RemovalCleanup
Valid Driver's License
Clean Driving Record
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Education
08/1987
Tuskegee Higher Educ
Tuskegee, AL
GED: General
KAMCARE - Landscape Groundskeeper Foreman
West Hartford, CT
03/2006 - 08/2014
Enhanced landscape aesthetics by regularly mowing lawns, trimming bushes, and planting flowers.
L&M Builder - Team Leader
New Britain, CT
03/2006 - 08/2008
Providing backup support to technicians during peak periods or challenging jobs.
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Provided roadside assistance response times by efficiently prioritizing service requests and proficient use of diagnostic tools and equipment .
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Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
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Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
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Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
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Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
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● Analyzed vehicle data using advanced diagnostic equipment. Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
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Operated various landscaping equipment safely and efficiently, including mowers, trimmers, edgers, blowers, and chainsaws.
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Communicated effectively with clients addressing concerns about their property's health or appearance. Maintained healthy turf conditions by applying fertilizers and pesticides as needed.
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Contributed to a clean environment by responsibly disposing of waste through recycling or composting methods when applicable.
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Reduced water usage by installing and maintaining efficient irrigation systems.
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Implemented erosion control measures protecting soil integrity during inclement weather events.
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● Servicing approximately 45 clients.
Coordinated logistics for materials delivery and equipment usage on job sites, ensuring smooth operations throughout all stages of construction projects.
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Delegating responsibilities according to individual strengths and areas of expertise.
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Managed conflict resolution among team members, fostering positive and collaborative work environment.
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Maintained detailed records of project progress as well as changes made during construction to facilitate accurate reporting of activities upon completion.
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ASAP Trucking - Delivery Driver
East Windsor, CT
09/2003 - 11/2006
Operated light trucks to deliver loads as far as 500 miles from home location, by consistently following the rules of the road and quickly adapting to the changing weather conditions and traffic patterns to ensure incident-free timely deliveries.
Worked closely with local authorities to obtain necessary permits, schedule required inspections for various phases, and ensure full compliance with regulations.
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Mentored team members, fostering growth and skill development and training for proper methods, equipment operations, and safety procedures to maintain an environment.
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● Check equipment to determine if maintenance was required. Optimized service delivery times, by utilizing navigation tools to plan routes and schedule deliveries.
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Maintained accurate delivery records, obtained signatures upon delivery of goods ensured all packages were accounted for, and delivered to the correct recipients, and addressed and resolved any inquiries and concerns, for positive relationships.
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Assisted in loading and unloading goods, providing the necessary support and assistance during peak delivery periods to ensure a punctual undamaged delivery.
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Maintained detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping and DOT-mandated log books.
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Maintained a professional and friendly demeanor, upheld high standards of cleanliness within the vehicle's interior/exterior appearance, provided a professional image for the company at all times, and assessed the vehicle for any damage after each shift.
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