Customer Service Administrative Assistant
Resume:
Gail Lynn Lyons
St. Paul, MN *****
Summary:
●Gail is detail oriented and hard-working individual with 5+ experience in operation environment.
●Excellent verbal and interpersonal communication skills.
●Highly organized, efficient, and skilled in a variety of tasks.
●Proficient with MS Office Suite.
Education:
GED - Roseville, MN
Fairview Community Center
Skills:
Customer Service, Customer Support, warehouse, Account Management, Accounts, Time Management, Microsoft Office, Tax Experience, Microsoft Excel, Microsoft Word, Troubleshooting, Microsoft Outlook, Data Entry.
Professional Experience:
Autozone Auto Parts - St. Paul, MN May 2022 – Aug 2022
Customer service/Sales/Parts order/Auto parts specialist
●Receiving, processing, labeling, and storing incoming stock.
●Maintaining clear records on all inventory and stock.
●Inspecting all stock for damages and keeping records of damages.
●Organizing the warehouse space.
●Preparing orders for shipment.
Employment gap: Taking care of family.
McDonalds - Crookston, MN Dec 2017 – Jul 2018
Customer service/Cashier
●Balancing the cash register and generating reports for credit and debit sales.
●Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
●Processing refunds and exchanges, resolving complaints.
●Bagging or wrapping purchases to ensure safe transport.
●Maintaining a clean workspace
Employment gap: Taking care of family and working on small projects.
D.P. Transportation - Hugo, MN 2003 – 2005
Office Manager
●Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll and scheduling
●Improve employee and client retention rates through active communication and problem-solving efforts
●Continue education in management, organization and team-building skills
●Manage employee schedules and troubleshoot scheduling conflicts as they arise
●Order supplies and equipment as needed
●Establish team atmosphere through leadership and employee development
State of Minnesota Department of Revenue - Saint Paul, MN 1996 – 1997
Tax Coordinator
●Meeting quarterly deadlines for timely workflow
●Coordinates quarter close process for FLT clients to ensure timely close
●Responds to Client Service/Conversion/Sales helpdesk inquires on FLT
●Escalates client urgent inquires as appropriate
●Receives and maintains FLT folders.
New Lifestyles, Inc – St. Paul, MN 1994 – 1996
Office Assistant
●Design and maintain filing and storage systems in the office
●Schedule travel arrangements for senior executives as well as clients, when applicable
●Greet clients and vendors upon arrival and direct them to appropriate offices
●Maintain office supply inventory
●Retrieve documents and files when requested
●Assist HR with sorting and collating resumes
●Read and route incoming mail and process outgoing mail
●Light accounting duties
●Create, edit, and update spreadsheets.
Contact this candidate