Customer Service Representative

Malika Morgan

*********@*****.*** 217-***-**** Chicago, IL

SUMMARY

Seasoned customer service professional with 9 years of experience, adept at managing high-volume inbound calls and resolving customer inquiries. Skilled in fostering customer satisfaction and adherence to service quality standards, with a background in healthcare-related support. Seeking a Hospice Billing Specialist role to leverage comprehensive assistance skills and ensure effective billing operations.

WORK EXPERIENCE

Copart Eldridge, IA

Customer Service Representative Jun 2020 - Jul 2024

• Provided comprehensive assistance to members through inbound calls and chat, ensuring effective website navigation and resolution of license-related inquiries.

• Enhanced user experience by offering timely support and guidance, facilitating seamless access to required services and information.

Group O Marketing Solutions Milan, IL

Customer Service Representative Jul 2019 - Mar 2020

• Addressed customer inquiries and resolved issues related to AT&T rewards, ensuring client satisfaction and service excellence.

• Managed a high volume of inbound calls, providing clear, concise information to support customer needs effectively.

DD Homes Network Moline, IL

DSP (Direct Support Professional) Aug 2018 - Dec 2018

• Provided comprehensive support to individuals with disabilities, fostering the development of independent living skills.

• Assisted with daily activities, ensuring a supportive and enabling environment for personal growth and self-sufficiency.

Alorica Davenport, IA

Customer Service Representative Dec 2017 - Aug 2018

• Provided comprehensive assistance to members regarding Medicare accounts through inbound call management.

• Ensured customer satisfaction by resolving queries and issues effectively, maintaining a high level of service quality. Sams Club Moline, IL

Cashier/Cafe Associate Sep 2016 - Dec 2017

• Maintained strict adherence to food safety protocols, ensuring cafe items were prepared at proper temperatures and sanitation standards were upheld for dining and kitchen areas.

• Provided customer service by accurately processing merchandise transactions and offering assistance with credit card applications and membership enhancements.

Kmart - Permanently Closed Rock Island, IL

Cashier Nov 2015 - Jul 2016

• Processed customer transactions efficiently, ensuring accuracy in financial exchanges and maintaining an organized point-of-sale area.

• Provided customer support by facilitating credit card applications, rewards program enrollment, and guidance on product locations and online order processes.

APAC Customer Davenport, IA

Customer Service Representative Dec 2014 - Jul 2015

• Managed a high volume of inbound calls, providing comprehensive assistance to customers regarding their Sirius XM radio accounts.

• Maintained customer satisfaction by resolving inquiries and issues efficiently, ensuring a positive service experience. KLW Security Services Chicago, IL

Receptionist May 2014 - Dec 2014

• Managed a multi-line phone system, ensuring prompt and professional response to incoming calls and directed them to appropriate departments.

• Maintained effective communication by transferring calls efficiently to ensure seamless operations. EDUCATION

Kaplan University

Medical Assistant, Medical Assistant

Davenport, IA

2014

Denison Job Corps Center

High School Diploma, High School Diploma

Denison, IA

2014

Denison Alternative High School

High School Diploma, High School Diploma

Denison, IA

2014

SKILLS

Call Center • Customer Service • Customer Care • Food Service • Computer Application • Attention To Detail • Problem-solving • Fast-paced Environment • Microsoft Office

Contact this candidate