Customer Service Technical Support

KEYONA LLOYD

CONTACT

***/***/****

***********@*****.***

LANGUAGES

English

SKILLS

Customer Service: Strong ability to handle customer inquiries, troubleshoot issues, and provide solutions that meet customer needs.

Technical Support: Proficient in diagnosing and resolving technical issues, particularly in telecommunications and consumer electronics.

Communication: Excellent verbal and written communication skills, with a focus on clear and empathetic interaction.

Problem-Solving: Adept at identifying problems, evaluating options, and implementing effective solutions.

Time Management: Skilled in prioritizing tasks and managing time efficiently in a fast-paced environment.

Team Collaboration: Proven ability to work effectively in both independent and team settings.

INTERESTS

Fitness/wellness

Music

Volunteer work

DIY Projects/ Crafts

References

Elmer Polk: 559-***-****

Tikeya Palms:409-***-****

PROFILE

Dedicated and detail-oriented professional with over three years of experience in customer service and technical support roles. Proven ability to handle high-pressure situations, deliver exceptional service, and resolve complex issues. Strong communication and problem-solving skills, coupled with a commitment to ensuring customer satisfaction. Currently pursuing further education at Chamberlain University, with a focus on advancing my career in a dynamic and challenging environment.

EDUCATION HISTORY

Chamberlain University

2024 - Present

Currently pursuing a master’s degree in nursing.

Cesar E. Chavez High School

2012 - 2016

High School Diploma.

WORK EXPERIENCE

Customer Service Representative

Alorica (Remote)

2021 - 2024

Provided exceptional customer service for Verizon's billing and technical support departments.

Assisted Verizon customers with billing inquiries, payment issues, and account management.

Troubleshot technical issues with Verizon services, including phone and internet connectivity.

Handled escalations and ensured customer satisfaction through effective problem-solving.

Delivered technical support and warranty services for Costco members.

Guided Costco customers through troubleshooting steps for electronics and other products.

Managed warranty claims, returns, and exchanges, ensuring a smooth process for customers.

Maintained detailed records of customer interactions and resolutions.

Achieved high customer satisfaction scores and met performance targets consistently.

Environmental Services (EVS) Associate

Memorial Hermann Health System

2020 - 2021

Maintained cleanliness and sanitation in patient rooms, restrooms, and common areas.

Followed hospital protocols for infection control and safety.

Restocked supplies and ensured that all areas were well-maintained.

Assisted with the setup and breakdown of equipment and rooms for special events.

Collaborated with healthcare staff to provide a clean and safe environment for patients and visitors.

Front Desk Receptionist

La Quinta Inn

2021 - 2021

Greeted and assisted guests with check-in and check-out procResses.

Answered phone calls and responded to guest inquiries, providing information about hotel services and local attractions.

Managed reservations, cancellations, and room assignments.

Processed payments and maintained accurate records of transactions.

Coordinated with housekeeping and maintenance staff to ensure rooms were clean and ready for guests.

Handled guest complaints and resolved issues to maintain high levels of guest satisfaction.

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