Customer Service Team Members
Resume:
Shawn Judah
Crayon
Cincinnati, OH,45240
**************@*****.***
EXPERIENCE
Two man and a Truck Cincinnati — mover
. Safely transported customers’ belongings with a focus on efficiency and care.
. Coordinated with team members to optimize loading and unloading processes
. Delivered excellent customer service by addressing concerns and ensuring satisfaction.
Sams club Cincinnati — cashier and costumer service 06/18/22-09/23/23
•Processed transactions quickly and accurately, handling cash and card payments.
•Assisted customers with inquiries and product selection, ensuring a positive shopping experience.
•Resolved customer issues and complaints with professionalism and patience.
Work from home — costumer service representative
06/2/23-08/25/23
•Provided exceptional customer support by resolving inquiries and issues via phone, email, and chat, ensuring a positive experience.
•Managed high-volume incoming calls and effectively handled customer complaints with professionalism.
•Utilized CRM software to track interactions and follow up with customers to ensure resolution.
•Collaborated with team members and other departments to address customer concerns and improve service processes.
•Achieved a high satisfaction rate by adhering to company policies and maintaining a customer-centric
Company: Scholastic Marketing Solutions
Location: Cincinnati, OH
Dates Employed: 04/2022– 05/2023
Key Responsibilities and Achievements:
Drove Sales Growth: Managed and executed door-to-door sales campaigns in the Greater Cincinnati area, successfully generating new business and increasing market penetration. Consistently achieved and exceeded monthly sales targets by an average of 25%, demonstrating a strong ability to convert prospects into loyal customers.
Developed Effective Sales Strategies: Analyzed customer demographics and market trends to identify high-potential neighborhoods and tailored sales pitches accordingly. This strategic approach led to a 40% increase in lead conversion rates and significantly contributed to overall sales growths Built Lasting Customer Relationships: Leveraged excellent communication and interpersonal skills to establish trust and rapport with potential clients. Maintained a high level of customer satisfaction by addressing inquiries promptly and providing personalized solutions, resulting in a 15% increase SKILLS
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AWARDS
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LANGUAGES
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in referral business.
Mentored New Sales Representatives: Provided guidance and training to new sales team members, sharing best practices in prospecting, pitching, and closing deals. Played a key role in enhancing team performance, with mentees achieving an average of 20% higher sales within their first three months.
Adapted to Market Changes: Demonstrated adaptability in a dynamic sales environment by quickly responding to shifts in market conditions and customer preferences. Successfully pivoted sales strategies to maintain high performance, even when faced with new challenges or setbacks. Led Data-Driven Decision Making: Conducted thorough market research and data analysis to inform sales strategies and improve targeting accuracy. Developed a comprehensive customer feedback loop that provided valuable insights for product improvement and marketing initiatives. Exceeded Performance Metrics: Consistently ranked among the top 10% of sales representatives company-wide, recognized for superior sales achievements and customer retention. Awarded “Top Performer of the Quarter” for outstanding contributions to the sales team. Managed Multiple Accounts: Effectively managed a portfolio of client accounts, ensuring continuous engagement and satisfaction. Fostered strong relationships with clients, contributing to a low attrition rate and stable recurring revenue.
EDUCATION
Winton woods highschool, forest park — diploma
04/20/22 - 06/10/23
Scarlet oaks career campus, Cincinnati -certificate 04/15/21-02/12/22
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